Summary
Overview
Work History
Education
Skills
Timeline
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Emma Padilla

Superior,CO

Summary

Proven in enhancing customer satisfaction and streamlining operations, I leveraged teamwork and laundry equipment operation skills at Wash-O-Mat to boost efficiency. My background in high-volume environments, like Spirit Halloween LLC, showcases my ability to improve service quality through problem-solving and guest relations, contributing significantly to operational excellence and customer loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I also am a people person and I love getting to know someone and who they are as a person.

Overview

4
4
years of professional experience

Work History

Laundry Attendant

Wash-O-Mat
12.2023 - Current
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.

Sales Associate

Spirit Halloween LLC
09.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Charlotte Russe
01.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Mateo Resturant

Matthew Jansen
03.2020 - 12.2022
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Education

High School Diploma -

Monarch Highschool
Louisville, CO
05.2024

Skills

  • Workplace Cleanliness
  • Color separation
  • Laundry folding and storage
  • Laundry room operations
  • Safety Procedures
  • Laundry equipment operation
  • Load Balancing
  • Ironing and steaming
  • Item Sorting
  • Stain Removal
  • Sorting and transport
  • Ironing Proficiency
  • Sterilizing
  • Sorting personal clothing
  • Identifying Equipment Issues
  • Delivering laundered pieces
  • Flexible Schedule
  • Washing loads

Timeline

Laundry Attendant

Wash-O-Mat
12.2023 - Current

Sales Associate

Spirit Halloween LLC
09.2023 - 11.2023

Sales Associate

Charlotte Russe
01.2022 - 08.2023

Mateo Resturant

Matthew Jansen
03.2020 - 12.2022

High School Diploma -

Monarch Highschool

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Emma Padilla