Beauty Advisor
Sephora
09.2023 - Current
Hi, I’m
Emma Pagan
Prosper,TX
Summary
Client-focused Medical Aesthetician with a distinguished understanding of skin health. Dedicated to appropriate diagnostics and accurate recordkeeping. Successful at designing specific and individualized regimens for patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Dallas Skin InstituteDallas, TX
Medical Esthetician Student
08.2023 - 01.2024
Job overview
- Hydrafacial
- Guinot Hydradermie Life
- Guinot Hydradermie
- Microdermabrasion
- Chemical Peels
- Back and Neck Treatments
- Brow and Lash Tinting
- Brow and Lash Lamination
- European Facials
- Sugaring
- Body Waxing
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes
SephoraProsper, TX
Beauty Advisor
09.2023 - Current
Job overview
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Legacy Dermatology Frisco, TX
Patient Coordinator
03.2023 - 07.2023
Job overview
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Answered incoming calls, scheduled medical/cosmetic appointments and filed medical records.
Planet TanFrisco, TX
Assistant Manager
05.2022 - 07.2023
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environment.
- Exceeded sales targets within district consistently
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Dallas Skin InstituteDallas, TX
Medical Esthetics
08.2023 - 01.2024
Prosper High SchoolProsper, TX
High School Diploma
05.2022
Skills
- Professional Skin Care
- Product & Service Sales
- Patient Education
- Skin Analysis
- Facial Massages
- Makeup Application
- Social Media Management
- Electronic Records Management
- Excellent Communication
- Organizational Skills
Licensure
Candidate for TX Esthetician License
Certification
- Certified Novell Spray Tan Technician
- Microsoft Office Certified
Timeline
Dallas Skin Institute
Medical Esthetics
08.2023 - 01.2024
Medical Esthetician Student
Dallas Skin Institute
08.2023 - 01.2024
Patient Coordinator
Legacy Dermatology
03.2023 - 07.2023
Assistant Manager
Planet Tan
05.2022 - 07.2023
Prosper High School
High School Diploma