Emma Page-Lloyd
Egg Harbor City,NJ
Summary
Dedicated and reliable Customer Service Associate with over 2 years of experience in fast-paced, customer-focused environments. Highly skilled in food handling, cash handling, and delivering exceptional service under pressure. Demonstrated ability to thrive in a team-oriented atmosphere, fostering collaboration and ensuring smooth operations. Served as a Team Supervisor for nearly a year, effectively managing and training team members to maintain high service standards and efficiency. Known for maintaining composure during busy shifts, handling customer inquiries with professionalism, and contributing to a positive work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with customers through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Accurately handled cash, credit, and debit transactions in a high-volume environment.
Team Supervisor
Wawa
04.2024 - 09.2024
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
Dog Daycare Attendant
Hounds Town South Jersey Shore
03.2024 - 08.2024
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Skills
- Customer service
- Customer support
- Problem resolution
- Stock replenishment
- Refunds and exchanges
- Teamwork and collaboration
- Cash handling
Certification
- CPR certification July 19, 2021 - July 19, 2023
- IAED Emergency Telecommunicator Certification -Oakcrest High School July 13, 2021 - July 13, 2023
Timeline
Team Supervisor
Wawa
04.2024 - 09.2024
Dog Daycare Attendant
Hounds Town South Jersey Shore
03.2024 - 08.2024
Customer Service Associate
Wawa
06.2023 - Current
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