Emma Pakieser
Chicago,IL
Summary
Dynamic office administrator known for exceptional customer service and operational management. Strong communicator with a focus on accuracy and efficiency, ready to support organizational goals through effective documentation and team collaboration.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Office Administrator
Cloud PCR - Unified Solutions
Chicago, IL
01.2025 - Current
- Direct the processing of incoming and outgoing mail, ensuring all sensitive documents and payments are sorted and distributed with 100% accuracy.
- Managed daily office operations and coordinated administrative tasks for smooth workflow.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Utilize computer systems to input data, track payment statuses, and facilitate a seamless information flow between departments.
- Maintain precise documentation of transactions and correspondence to ensure audit-ready records.
- Manage shipping supply inventory, and oversee organized mailing procedures to prevent operational delays.
Team Member
Chick-fil-A
Norridge, IL
08.2023 - 01.2026
- Provided exceptional customer service in a fast-paced environment.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed high-volume drive-thru operations and order fulfillment, consistently ensuring order accuracy and food safety compliance.
- Upheld strict cleanliness and stocking standards to meet health department and corporate requirements.
- Operated cash registers to process payments from customers.
- Rotated through series of different stations based on team needs.
- Managed inventory by restocking supplies as needed throughout shifts.
Online Personal Shopper
Jewel Osco
Chicago, IL
11.2022 - 04.2023
- Coordinated product selections across various categories for online platforms.
- Communicated with customers to address inquiries and provide purchase guidance.
- Selected and packaged products for mobile order pickups, prioritizing speed and accuracy.
Boarding House Associate
Meeow Chicago
Chicago, Illinois
06.2021 - 04.2022
- Managed new client intakes, and fostered relationships with regulars.
- Drove business engagement through daily social media updates.
- Executed point-of-sale (POS) transactions, organized product inventory, and tracked daily activities within office systems.
Education
Bachelor of Arts - Criminology
DePaul University
Chicago, IL05-2027
Skills
- Data entry
- Customer service
- Office administration
- Documentation management
- Team collaboration
- Inventory management
- Hospitality and accommodation
- Effective communication
- Time management
- Guest experiences
- Customer interaction
- Food safety
- Cleaning and sanitizing
- Cash handling expertise
- Supply restocking
- Verbal and written communication
- Strong teamwork
- POS operation
- Price memorization
Certification
HIPAA
Timeline
Office Administrator
Cloud PCR - Unified Solutions
01.2025 - Current
Team Member
Chick-fil-A
08.2023 - 01.2026
Online Personal Shopper
Jewel Osco
11.2022 - 04.2023
Boarding House Associate
Meeow Chicago
06.2021 - 04.2022
Bachelor of Arts - Criminology
DePaul University