Summary
Overview
Work History
Education
Skills
Timeline

Emma Parker

Rapid City

Summary

  • Dynamic and results-driven professional excelling in team management and employee training. Recognized for enhancing customer service and performance evaluation, fostering a collaborative environment that boosted team efficiency. Adaptable and committed to excellence, consistently delivering superior results in fast-paced settings.
  • Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. A track record of successfully overseeing project execution and adapting to dynamic work environments.
  • Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Starbucks Team Lead

Starbucks Licensed (Target)
07.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Food and Beverage Team Member

Target
06.2022 - 07.2024
  • Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Employee

Dairy Queen Grill & Chill
10.2018 - 06.2022
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Science - Biology

Colorado State University, Fort Collins, CO
  • 3.5 GPA

Bachelor of Arts - Graphic Design And Media Arts

Southern New Hampshire University, Hooksett, NH
05-2026

High School Diploma -

Hot Springs High School , Hot Springs, SD
05-2021
  • 3.7 GPA
  • Fine Arts Scholarship Recipient
  • Honoree of HSHS
  • Completed AP course in History

Skills

  • Team management
  • Employee training
  • Customer service
  • Performance evaluation
  • Adaptability

Timeline

Starbucks Team Lead - Starbucks Licensed (Target)
07.2024 - Current
Food and Beverage Team Member - Target
06.2022 - 07.2024
Employee - Dairy Queen Grill & Chill
10.2018 - 06.2022
Colorado State University - Bachelor of Science, Biology
Southern New Hampshire University - Bachelor of Arts, Graphic Design And Media Arts
Hot Springs High School - High School Diploma,

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Emma Parker