Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Patterson

Cleveland,TN

Summary

Experienced private nanny and retail sales associate with background in working with children from birth to eleven years of age, with outstanding customer service skills, and relationship building strengths. Eager to learn new skills and expand field of experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

DCS Caregiver

Sitters and More
05.2024 - Current
  • Contribute to a positive atmosphere for children by using effective communication and active listening skills.
  • Demonstrate empathy and kindness to display positive character traits.
  • Foster emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
  • Enhance child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
  • Help to manage challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
  • Help to implement safety plans for children and staff.

Private Nanny

Private Family Client
02.2018 - Current
  • Build positive and nurturing environments to support child social and emotional growth.
  • Organize and clean home after activities by picking up toys and straightening up play areas.
  • Play games, work on puzzles, and read books to young children.
  • Prepare healthy, age-appropriate snacks and meals.
  • Lead indoor and outdoor activities to entertain and occupy children.
  • Monitor schedules to maintain sleeping, eating, and school schedules for children.
  • Bathe, dress, and help with teeth brushing as part of bedtime preparation.
  • Balance playtime and limit screen time to support development of fine motor, gross motor, and cognitive skills.
  • Communicate with children at age-appropriate levels to encourage understanding and foster relationships.
  • Drive children to and from school and other extracurricular activities.
  • Earned First Aid and CPR certification to expand skills and gain better understanding of childcare field.

Registered Behavior Technician

ZÖe Center for ABA and Development Services
02.2025 - 06.2025
  • Implemented individualized behavior intervention plans to enhance client skills and reduce challenging behaviors.
  • Conducted direct one-on-one sessions with clients, applying evidence-based practices to promote skill acquisition and generalization.
  • Developed and maintained comprehensive documentation of client sessions, ensuring compliance with regulatory standards and facilitating communication with stakeholders.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

Cookie Baker

Crumbl Cookies
09.2022 - 12.2022
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.

Retail Sales Associate

TJX Companies
06.2018 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join rewards program.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.

Education

Associate Of Science: Allied Health Science -

Cleveland State Community College
Cleveland, TN
05.2022

Skills

  • Respectful and compassionate
  • Regulating Schedules
  • Customer Needs Assessment
  • Customer Service
  • Teamwork and Collaboration
  • Service Quality
  • Cleaning and Sterilizing

Certification

  • Basic Life Support through the American Heart Association.
  • Registered Behavior Technician through the Behavioral Analyst Certification Board.

Timeline

Registered Behavior Technician

ZÖe Center for ABA and Development Services
02.2025 - 06.2025

DCS Caregiver

Sitters and More
05.2024 - Current

Cookie Baker

Crumbl Cookies
09.2022 - 12.2022

Retail Sales Associate

TJX Companies
06.2018 - 12.2021

Private Nanny

Private Family Client
02.2018 - Current

Associate Of Science: Allied Health Science -

Cleveland State Community College

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