Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emma Paz

1575 208TH PL, Bayside,NY

Summary

Personable and creative young professional with 7+ years of experience in many areas of hospitality. Experience includes full working knowledge of positions from management to training staff, event coordination, and serving/bartending. 4+ years of extensive experience in management and leading high-performance teams in the food service industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Patsy's Pizzeria Of Harrison
08.2023 - Current
  • Created an opening checklist to help simplify onboarding for new employees.
  • Conducted interviews and open calls to hire all front of house staff.
  • Created staff guidelines, employee handbook, menu matrix for food and beverage which included allergies and dietary restrictions as well as table talk.
  • Taught policies, procedures, and information to a range of new employees of different skill levels. Created and presented job description booklets for staff.
  • Organized all new hire paperwork into individual folders which included i9, w4, and employee availability sheet.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Input data daily in a Microsoft Excel Tipshare Sheet to reference during payroll.
  • Proficient Experience using Paychex, Toast, and Heartland.

General Manager

Patsy's Pizzeria Queens
11.2019 - 08.2023
  • Maintained company standards while under time constraints and in high pressure situations.
  • Handled guest issues, complaints, and needs in a timely and professional manner.
  • Adapted to newly implemented training techniques and executed them effectively.
  • Ensured all employees knowledge and performance was up to the standards set by the company.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.

Server

Long Island Gourmet Catering
08.2019 - 02.2021
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Bakery Clerk

Joe's Sicilian Bakery
01.2016 - 11.2019
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Education

Bachelor of Science - Adolescent Education

St. John's University
Jamaica, NY
05.2024

Skills

  • Advertising and Marketing
  • Employee Scheduling
  • Training and Development
  • Staff Supervision
  • Customer Relationship Management
  • Inventory Control
  • Labor Cost Controls
  • Leadership

Certification

  • Food Handlers License
  • ServSafe Manager Certification
  • Toast POS Training
  • Heartland POS Training
  • OpenTable Training
  • Paychex Training

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

Patsy's Pizzeria Of Harrison
08.2023 - Current

General Manager

Patsy's Pizzeria Queens
11.2019 - 08.2023

Server

Long Island Gourmet Catering
08.2019 - 02.2021

Bakery Clerk

Joe's Sicilian Bakery
01.2016 - 11.2019

Bachelor of Science - Adolescent Education

St. John's University

Similar Profiles

CREATE PROFILE
Emma Paz