Emma Perez

• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

• Completed orders were up to par. and efficiently made.
• Cash Register Operations, POS system.
• Multitasking at high points during the day.
• Barista experience with espresso, coffee, refreshers, and more.
• Provided customer service and was involved in training with new members each month.
• Prepped frozen food for the next operational day.
• Complete customer orders with strict adherence to recipes, delivering consistent quality and customer satisfaction.

• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Cleaned and Maintained Kitchen Equipment
• Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
• Answered customer questions about products and services, helped locate merchandise, and promote key items.
• Packaged finished products for sale.
• Determined quantity of product to prepare for the next day operation by maintaining detailed production schedule.

Hands on labs

30+ hours from lectures