Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Emma Perez

Round Rock,TX

Summary

Dependable and customer-focused professional with hands-on experience in front-line roles including cashiering and switchboard operations. Proven ability to provide exceptional customer service, handle high-volume transactions accurately, and manage multi-line phone systems in fast-paced environments. Known for strong communication skills, attention to detail, and a calm, professional demeanor under pressure. Seeking to leverage experience in customer service and administrative support to contribute to a dynamic team.

Overview

9
9
years of professional experience

Work History

Cashier

7-11, Round Rock
06.2016 - 05.2021
  • Provide prompt, efficient and courteous customer service.
  • Maintain a clean, customer friendly environment in the store.
  • Ring customer sales on an electronic cash register.
  • Receive cash from customers and give correct change.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Switch Board Operator

Williamson County, Georgetown
01.2021 - 08.2023
  • Provides customer service to internal and external customers via telephone, email and in person
  • Retrieves, sorts, and distributes incoming mail and faxes
  • Provides information and directions to all visitors and callers including coordinating assistance for internal and external agencies
  • Oversees conference room, historic courtroom, and commissioner courtroom calendars for booking and use
  • Currently work here
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.

Assistant Teacher

Hays CISD, Kyle
08.2023 - 12.2024
  • Getting the classroom ready for lessons.
  • Listening to children read, reading to them or telling them stories.
  • Helping children who need extra support to complete tasks.
  • Helping teachers to plan learning activities and complete records.
  • Supporting teachers in managing class behavior.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.

Cashier Shift Lead

Clean Eatz Cafe
08.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Stony Point High School
1801 Tiger Trail Round Rock TX 78665
05-2020

Skills

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational know-how
  • People skills
  • Collaboration talent
  • Problem-solving abilities
  • Reliability and punctuality
  • Money handling
  • Professionalism and courtesy

LANGUAGES

ENGLISH

Awards

GPA 4.0, DEAN’S HONORS LIST

Timeline

Cashier Shift Lead

Clean Eatz Cafe
08.2024 - Current

Assistant Teacher

Hays CISD, Kyle
08.2023 - 12.2024

Switch Board Operator

Williamson County, Georgetown
01.2021 - 08.2023

Cashier

7-11, Round Rock
06.2016 - 05.2021

High School Diploma -

Stony Point High School

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