Emma Pettis
Golden Valley,MN
Summary
Results-oriented Network Project Manager known for delivering projects with efficiency and high productivity. Specialize in network infrastructure design, implementation, and optimization. Possess strong skills in team leadership, strategic planning, and risk management. Excel in communication, problem-solving, and adaptability, ensuring successful project delivery within timelines and specifications. Skilled Network Project Manager with substantial background in managing complex network projects, from planning to implementation. Strengths include strong analytical skills, effective communication, and leadership abilities that drive team performance and project success. Known for strategic problem-solving capabilities, ensuring operational efficiency, and contributing significantly to business growth through technology advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Network Project Manager
UnitedHealthcare Hearing
Minneapolis, MN
05.2022 - Current
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Monitored progress of network projects and identified any potential risks or issues that could arise.
- Coordinated with cross-functional teams to ensure successful project completion.
- Collaborated with stakeholders to define project goals and objectives.
- Managed vendor relationships and negotiated contracts regarding hardware and software purchases required for networks.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
- Created dashboards, reports, and visualizations to monitor trends in patient outcomes.
- Monitored vendor performance against contracted service level agreements.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
Reception Team Leader
Cole's Salon
Burnsville, MN
01.2016 - 03.2025
- Provided technical support to the reception staff in order to facilitate better customer service.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored stock levels of retail items available for purchase by customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Booked appointments to allow sufficient time for requested services.
- Processed payments for services rendered.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Assisted in training new receptionists on proper use of the salon software system.
Patient Services Representative-Billing Coordinato
American Dental Partners
Inver Grove Heights, MN
04.2021 - 05.2022
- Participated in team meetings to discuss new initiatives or process improvements.
- Counselled patients on potential financial liabilities and payment requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Guided patients through the completion of consent and other required medical forms.
- Researched and resolved billing and invoice problems.
- Filed and submitted insurance claims.
- Resolved discrepancies between patient profiles, medication orders and insurance claims.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Educated patients on treatment procedures and post-procedure home care.
- Explained dental services and payment plans to help patients make informed decisions.
Education
Bachelor of Science - Healthcare Administration
University of Minnesota
Minneapolis05-2022
Skills
- Project management
- Network design
- Regulatory compliance
- Risk assessment
- Vendor management
- Data analysis
- Team collaboration
- Stakeholder engagement
- Process improvement
- Dashboard creation
- Communication skills
- Multitasking capacity
- Public speaking
- Performance metrics
- Analytical thinking
- Programming languages
- Team leadership
- Multi-stakeholder asset management
- IT budgeting
- Reliability
- Scope implementation
- Project development
- Project planning
- Software development
- Problem-solving abilities
- Status reporting
Certification
- CAPM
- MBA
References
References available upon request.
Timeline
Senior Network Project Manager
UnitedHealthcare Hearing
05.2022 - Current
Patient Services Representative-Billing Coordinato
American Dental Partners
04.2021 - 05.2022
Reception Team Leader
Cole's Salon
01.2016 - 03.2025
Bachelor of Science - Healthcare Administration
University of Minnesota
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