Summary
Overview
Work History
Education
Skills
Timeline
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Emma Piekarski

International Falls,MN

Summary

Proven track record of enhancing customer experiences and streamlining operations, as demonstrated at JW Marriott Marco Island. Expert in organizational skills and problem-solving, I excel in creating positive environments and fostering relationships. Achieved significant improvements in client satisfaction and operational efficiency, leveraging both hard and soft skills to exceed employer expectations.

Overview

5
5
years of professional experience

Work History

Private Nanny

Holly Shapiro
08.2020 - 11.2021
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Front Desk Agent

JW Marriott Marco Island
11.2018 - 08.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Front Desk Manager

Felix Andrew Salon
12.2017 - 10.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
  • Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.

Sales Associate

Nordstrom
09.2016 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Bachelor Of Science - Design And Management

University of Minnesota
Minneapolis, MN
12.2018

High School Diploma -

Falls High School
International Falls, MN
06.2014

Skills

  • Positive Reinforcement
  • Problem-Solving
  • Organizational Skills

Timeline

Private Nanny

Holly Shapiro
08.2020 - 11.2021

Front Desk Agent

JW Marriott Marco Island
11.2018 - 08.2020

Front Desk Manager

Felix Andrew Salon
12.2017 - 10.2018

Sales Associate

Nordstrom
09.2016 - 12.2017

Bachelor Of Science - Design And Management

University of Minnesota

High School Diploma -

Falls High School

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Emma Piekarski