Emma Plumlee
Starkville,MS
Summary
I am dedicated and knowledgeable in animal care and have a strong background in customer service and animal behavior understanding. I am skilled in managing daily operations, supervising teams, and providing exceptional care to pets, ensuring a positive experience for both animals and their owners.
Overview
4
4
years of professional experience
Work History
Shift Lead/ Pack Leader
The Dawghouse Playground & Salon
Starkville, MS
06.2024 - Current
- Monitored pet interactions to ensure a safe and enjoyable environment.
- Assisted in maintaining cleanliness of facilities and equipment for hygiene standards.
- Collaborated with management to implement process improvements for efficiency.
- Provided feedback to team members to enhance performance and teamwork.
- Assisted in the training of new employees.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Identified opportunities for operational improvements and communicated them to management.
- Supervised dog playgroups to ensure safety and proper social interactions.
- Administered medications as directed by pet owners and veterinarians.
- Monitored dog behavior to identify any signs of stress or aggression.
- Communicated with pet owners regarding daily activities and dog needs.
- Prepared meals and managed feeding schedules for various breeds.
- Collaborated with team members to enhance overall daycare operations.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Maintained professional working relationships with co-workers by communicating effectively.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Responded quickly to emergency situations involving injured or ill animals.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Developed personalized care plans for dogs with special needs or requests from owners.
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Managed inventory of supplies, including food, toys, and cleaning products.
- Managed check-in and check-out processes, ensuring accurate record-keeping.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Senior Kennel Attendant
Crossroads Animal Hospital
Oxford , MS
08.2021 - 06.2023
- Cleaned and sanitized animal enclosures daily to ensure a healthy environment.
- Fed and provided water to pets according to scheduled routines.
- Monitored animal behavior and reported any concerns to veterinary staff.
- Assisted with bathing, grooming, and other hygiene tasks for various breeds.
- Maintained accurate records of animal care and feeding schedules.
- Interacted with pet owners, providing updates on their animals' well-being.
- Organized supplies and equipment to ensure efficient workflow in the kennel area.
- Followed safety protocols when handling large or aggressive animals.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Provided tender loving care to all animals in the facility.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Prepared food to meet needs of animals under care with appropriate meals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Provided socialization opportunities for pets through playtime activities.
- Assisted in training new staff members on proper animal handling techniques.
- Administered medications and vaccinations as prescribed by veterinarians.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
Education
Associate of Arts - Arts Education
Northwest Mississippi Community College
Senatobia, MS05-2023
High School Diploma -
Desoto Central High School
Desoto County, MS 05-2021
Bachelor of Science - Animal And Dairy Science/ Pre-vet
Mississippi State University
Starkville, MSSkills
- Team collaboration
- Problem solving
- Shift leadership
- Animal care
- Animal handling
- Animal Behavior Understanding
Timeline
Shift Lead/ Pack Leader
The Dawghouse Playground & Salon
06.2024 - Current
Senior Kennel Attendant
Crossroads Animal Hospital
08.2021 - 06.2023
Associate of Arts - Arts Education
Northwest Mississippi Community College
High School Diploma -
Desoto Central High School
Bachelor of Science - Animal And Dairy Science/ Pre-vet
Mississippi State University