Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Plumlee

Starkville,MS

Summary

I am dedicated and knowledgeable in animal care and have a strong background in customer service and animal behavior understanding. I am skilled in managing daily operations, supervising teams, and providing exceptional care to pets, ensuring a positive experience for both animals and their owners.

Overview

4
4
years of professional experience

Work History

Shift Lead/ Pack Leader

The Dawghouse Playground & Salon
Starkville, MS
06.2024 - Current
  • Monitored pet interactions to ensure a safe and enjoyable environment.
  • Assisted in maintaining cleanliness of facilities and equipment for hygiene standards.
  • Collaborated with management to implement process improvements for efficiency.
  • Provided feedback to team members to enhance performance and teamwork.
  • Assisted in the training of new employees.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Provided guidance and support to other team members as needed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Identified opportunities for operational improvements and communicated them to management.
  • Supervised dog playgroups to ensure safety and proper social interactions.
  • Administered medications as directed by pet owners and veterinarians.
  • Monitored dog behavior to identify any signs of stress or aggression.
  • Communicated with pet owners regarding daily activities and dog needs.
  • Prepared meals and managed feeding schedules for various breeds.
  • Collaborated with team members to enhance overall daycare operations.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Responded quickly to emergency situations involving injured or ill animals.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
  • Developed personalized care plans for dogs with special needs or requests from owners.
  • Supervised playtime to ensure a safe and fun environment for all dogs.
  • Managed inventory of supplies, including food, toys, and cleaning products.
  • Managed check-in and check-out processes, ensuring accurate record-keeping.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.

Senior Kennel Attendant

Crossroads Animal Hospital
Oxford , MS
08.2021 - 06.2023
  • Cleaned and sanitized animal enclosures daily to ensure a healthy environment.
  • Fed and provided water to pets according to scheduled routines.
  • Monitored animal behavior and reported any concerns to veterinary staff.
  • Assisted with bathing, grooming, and other hygiene tasks for various breeds.
  • Maintained accurate records of animal care and feeding schedules.
  • Interacted with pet owners, providing updates on their animals' well-being.
  • Organized supplies and equipment to ensure efficient workflow in the kennel area.
  • Followed safety protocols when handling large or aggressive animals.
  • Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
  • Cleaned and sanitized kennels, cages, runs, and play yards.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Provided tender loving care to all animals in the facility.
  • Provided daily exercise for pets in accordance with their owners' instructions.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Kept accurate records of animal care activities such as feedings, treatments, bathing.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Provided socialization opportunities for pets through playtime activities.
  • Assisted in training new staff members on proper animal handling techniques.
  • Administered medications and vaccinations as prescribed by veterinarians.
  • Performed basic grooming services such as brushing fur coats and trimming nails.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Observed animals for signs of illness or injury and reported findings to supervisor immediately.
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.

Education

Associate of Arts - Arts Education

Northwest Mississippi Community College
Senatobia, MS
05-2023

High School Diploma -

Desoto Central High School
Desoto County, MS
05-2021

Bachelor of Science - Animal And Dairy Science/ Pre-vet

Mississippi State University
Starkville, MS

Skills

  • Team collaboration
  • Problem solving
  • Shift leadership
  • Animal care
  • Animal handling
  • Animal Behavior Understanding

Timeline

Shift Lead/ Pack Leader

The Dawghouse Playground & Salon
06.2024 - Current

Senior Kennel Attendant

Crossroads Animal Hospital
08.2021 - 06.2023

Associate of Arts - Arts Education

Northwest Mississippi Community College

High School Diploma -

Desoto Central High School

Bachelor of Science - Animal And Dairy Science/ Pre-vet

Mississippi State University