Emma Pomeroy-Carrillo
Sonoma,CA
Summary
Dynamic individual with hands-on experience in Insurance and property management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Area Manager
AvantStay
08.2025 - Current
- Coordinated cross-functional teams to ensure seamless execution of property check-ins and guest services.
- Fostered relationships with local vendors to enhance guest experiences and support community engagement initiatives.
- Monitored compliance with safety protocols, ensuring adherence to company policies and regulatory standards.
- Collaborated with other Area Managers to share best practices and optimize overall company performance.
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Insurance Agent
American Income Life Insurance Company
02.2023 - 11.2024
- Developed personalized insurance plans tailored to client needs.
- Conducted thorough policy reviews to ensure compliance and accuracy.
- Facilitated client meetings to explain coverage options and benefits.
- Utilized CRM software to manage leads and track customer interactions.
Executive Assistant
Richard Allen Pomeroy Construction
02.2018 - 01.2023
- Managed executive calendar, optimizing scheduling and prioritization for efficiency.
- Coordinated travel arrangements, ensuring compliance with company policies and budget constraints.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Facilitated communication between departments, streamlining project updates and information flow.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CASkills
- Operational efficiency
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
- Scheduling and planning
- Decision-making
- Delegation
- Workload management
- Customer rapport
- Sales strategies
- Sales growth
Certification
- Licensed Life, Accident & Health Agent - May 2025 - March 2027
- Property & Casualty License - May 2025 - March 2027
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Area Manager
AvantStay
08.2025 - Current
Insurance Agent
American Income Life Insurance Company
02.2023 - 11.2024
Executive Assistant
Richard Allen Pomeroy Construction
02.2018 - 01.2023
High School Diploma -
Sonoma Valley High School