Emma Predvil
Elmont,NY
Summary
Experienced healthcare support professional, skilled in managing patient interactions and administrative tasks. Collaborative team player known for adapting to changing needs and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with a strong focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and promoting excellence in patient care.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
CityMD
08.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Par80 to schedule appointments as well as direct scheduling.
- Proficient in Athena, Escreen and 3B, Fusion.
Customer service sales associate/ cashier
Stop and shop
08.2017 - 11.2022
- I manage telephone reception, customer service lines to provide information, receive orders, as well as store shipments
- I provide information about rental items, such as availability, operation, description, and inventory
- I recommend and provide advice on a wide variety of products and services
- Greeting customers and discussing the type, quality, and quantity of merchandise sought for rental
- Assisting customers with any help regarding the store or any troubles with items that were previously purchased
- I am also responsible for cash maintenance (Western Union, lotto, money orders, price adjustments, refunds), and point of sale while on register.
Education
No Degree - Nursing
NASSAU COMMUNITY COLLEGE
Garden City, NYHigh School Diploma -
Valley Stream Central High School
Elmont, NY06.2016
Skills
- Proficient in Microsoft Word and Microsoft Office
- Customer Service
- Employee Training
- Complaint Resolution
- Store Inventory
- Stock Management
- Fluent in Haitian Creole and moderate Spanish
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
References
Upon request
Languages
French Creole
Native or Bilingual
Interests
- I aspire to go back to school for Nursing, it's always been a dream of mine
- I love to read; for me it's a fun escape from reality and a great way to use my imagination
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Road Trips
Software
Athena
3B
Escreen
Fusion
Par80
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Patient Service Representative
CityMD
08.2023 - Current
Customer service sales associate/ cashier
Stop and shop
08.2017 - 11.2022
High School Diploma -
Valley Stream Central High School
No Degree - Nursing
NASSAU COMMUNITY COLLEGE
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