EMMA PRETE
Montgomery,WV
Summary
Customer Service Associate with over 4 years of experience in fast-paced environments. Adept at resolving conflicts, fostering customer satisfaction, and ensuring efficient operations. Skilled in multitasking, service coordination, and critical thinking, with a passion for delivering exceptional service and care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
SKS Automotive
08.2024 - 12.2025
- - Resolved customer inquiries promptly, boosting satisfaction and retention rates.
- - Handled high call volumes, maintaining an average resolution time under 5 minutes.
- - Leveraged CRM tools to streamline customer interactions and improve accuracy.
- Introduced new service protocols, enhancing client retention and service quality.
Activities Assistant
Fayetteville Health And Rehab
05.2025 - 08.2025
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Provided emotional support and companionship to improve quality of life for residents.
Home Health Caregiver
Village Caregiving
12.2024 - 04.2025
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored changes in clients' conditions to report concerns to supervisor.
Hospitality Aide
Montgomery Rehab and Nursing
10.2023 - 07.2024
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted complete activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant (Temp.)
Montgomery Rehab and Nursing
10.2023 - 07.2024
- - Assisted patients with daily activities, improving comfort and care quality.
- - Monitored vital signs and ensured patient safety.
- - Collaborated with healthcare teams to implement effective care plans.
- - Accurately documented patient data to support medical evaluations.
- - Enhanced facility operations by efficiently managing patient needs.
Shift Lead (Shift Manager)
Taco Bell
07.2021 - 02.2022
- - Supervised daily operations to ensure seamless workflows and exceptional customer experiences.
- - Developed training programs, increasing staff efficiency and reducing service times by 12%.
- - Addressed customer complaints promptly to foster positive dining experiences.
- - Optimized team performance through effective mentoring and leadership.
Education
High School Diploma -
Oak Hill Highschool
Oak Hill, WV05-2023
Skills
- Conflict Resolution
- Customer Engagement
- Active Listening
- Data Entry
- Technical Troubleshooting
- Data Analysis
- Workflow Management
- Service Coordination
- Crisis Management
- Patient Advocacy
- Multitasking
- Critical Thinking
- Appointment scheduling
- Product and service solutions
- Point of sale systems
Certification
- First Aid/CPR Certified
Timeline
Activities Assistant
Fayetteville Health And Rehab
05.2025 - 08.2025
Home Health Caregiver
Village Caregiving
12.2024 - 04.2025
Customer Service Associate
SKS Automotive
08.2024 - 12.2025
Hospitality Aide
Montgomery Rehab and Nursing
10.2023 - 07.2024
Certified Nursing Assistant (Temp.)
Montgomery Rehab and Nursing
10.2023 - 07.2024
Shift Lead (Shift Manager)
Taco Bell
07.2021 - 02.2022
High School Diploma -
Oak Hill Highschool