Emma Price
Tampa,FL
Summary
Hardworking shift leader successfully communicates duties and tasks to assure quality. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Superior work ethic combined with resourceful and upbeat nature. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Capriotti's Sandwich Shop
05.2023 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Restaurant Service Assistant
Portillo's Hot Dogs
03.2021 - 05.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out catering orders to promote maximum satisfaction.
- Increased sales by offering personalized recommendations based on customer needs.
- Contributed to positive work environment by actively participating in team meetings and trainings.
- Processed payments for orders and provided customers with change.
- Identified opportunities for improvement within restaurant, proactively proposing solutions to management for consideration.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Developed strong working relationships with staff, fostering positive work environment.
- Conducted daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored temperature logs daily to ensure safe food handling practices were followed at all times.
- Maintained compliance with local health codes through regular cleaning, sanitation checks, and safe food handling practices.
- Ensured compliance with health and safety regulations through proper storage and handling of alcoholic beverages.
Education
Bachelor of Science - Psychology
University of South Florida
Tampa, FL12.2022
High School Diploma -
Gaither High School
Tampa, FL05.2019
Skills
- Customer Service; Professional and Courteous
- Strong verbal and written communication
- Team Leadership
- Strategic Thinking; Problem-Solving
- Time Management; Work Planning and Prioritization; Excellent multi-tasking ability
- Employee Training, Mentoring and Motivation
- Accurate money handling, payment processing, and safe balancing
- Food & alcohol safety compliance; ServSafe certifications
Timeline
Shift Lead
Capriotti's Sandwich Shop
05.2023 - 11.2023
Restaurant Service Assistant
Portillo's Hot Dogs
03.2021 - 05.2023
Bachelor of Science - Psychology
University of South Florida
High School Diploma -
Gaither High School
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