Emma Privratsky
Newberg
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Salem Health - Hospital
04.2025 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Inpatient Phlebotomist
Salem Health
07.2023 - 04.2025
- As an inpatient phlebotomist, duties include rounding patients ' rooms to draw lab orders. On night shift, we are mainly accomplishing rounds and making sure that all patients' labs are drawn within reasonable timing. This entails going to all units of the hospital and drawing labs from a variety of patients. We are in charge of scanning the patient's wristband and identifying who they are before the draw, collecting a blood sample either venous or arterial, transferring blood into the correct tubes while labeling them appropriately, stocking supplies on our carts and in the stockroom, managing STAT orders and time draws efficiently, and maintaining time efficiently. This also entails making sure that we are always in mind of HIPPA and making sure that all interactions with patients are professional and confidential if need be. Accurately and efficiently manage the work schedule and make sure that all patients are getting their correct lab orders drawn on time.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Parts associate
Newberg Chrysler Dodge Jeep Ram
12.2022 - 05.2023
- Processed in the shipment of parts. Belonged to the team that was responsible for picking and pulling parts for the technicians. Sold parts to customers and local dealerships. Responsible for keeping track of inventory and making adjustments as needed. Deliver parts to neighboring dealerships and shops as well as pick up parts. Keep track of parts that are going on repair orders and make sure that all parts are billed out correctly.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Supported team members during peak hours, working efficiently to reduce wait times and maintain exceptional customer service standards.
Head Lifeguard
YMCA Salem
09.2022 - 11.2022
- Supervising 2 lifeguards and performing lifeguard duties including pool maintenance, public safety, customer service, staff scheduling, lifeguard training, staff meeting leadership, implement and sustain sanitation including all Covid requirements.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
Service Cashier
Capitol Toyota of Salem
12.2021 - 08.2022
- Processed service repair orders which included adding customer information, service detail, pricing breakdown and future vehicle maintenance. Initial customer service provider to public for review of work completed and final cost. Provided guidance and support with service advisors when needed. Completed payment processing, assisted customers to their vehicle, scheduled future appointments, proficient in CDK program, and managed all phone traffic. Verify work orders and any extra benefits or customer information that may need to be added to the customers account. Managed all phone traffic and ensured that all customer questions were answered and taken care of.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Salem Tennis and Swim Club
06.2021 - 12.2021
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
Web team associate
Nordstrom
08.2020 - 06.2021
- Proficient in One Fill program used to receive customer orders including, picking, packing, pricing product and shipping to customer. Duties also included return processing, customer service desk within the store, and assisting customers with order pick up and general service needed.
Education
High school Diploma -
Willamette Valley Christian School
Brooks, Oregon01.2021
Phlebotomy certificate - undefined
National Healthcare Certification Organization
01.2023
Skills
- Detail oriented
- Self- directed
- Time management
- Strong problem solver
- Dedicated team player
- Professional and mature
- Organized and neat
- Positive attitude
- Resourceful
- Prioritizing work
- Mail handling
- Excel spreadsheets
- Appointment scheduling
- Office supplies management
Certification
- American red cross CPR certified (current)
- Lifeguard certification (current)
- BLS- basic life saving (current)
- Phlebotomy (current)
Timeline
Office Assistant
Salem Health - Hospital
04.2025 - Current
Inpatient Phlebotomist
Salem Health
07.2023 - 04.2025
Parts associate
Newberg Chrysler Dodge Jeep Ram
12.2022 - 05.2023
Head Lifeguard
YMCA Salem
09.2022 - 11.2022
Service Cashier
Capitol Toyota of Salem
12.2021 - 08.2022
Office Assistant
Salem Tennis and Swim Club
06.2021 - 12.2021
Web team associate
Nordstrom
08.2020 - 06.2021
Phlebotomy certificate - undefined
National Healthcare Certification Organization
High school Diploma -
Willamette Valley Christian School
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