Emma P. Smith
Burlington,NC
Summary
After 5 years in the hospitality industry, it has become clear the hospitality is the key to any successful business. Learning how to serve people is a skill that goes beyond the restaurant, and I've been determined to bring that to the table wherever I go. I look forward to learning every thing I can from your company and every field I have the pleasure of working in. Thank you for your time and consideration.
Overview
5
5
years of professional experience
Work History
Waitress, Hostess
Washington Duke Inn & Golf Club
Durham, NC
04.2021 - Current
- Greeted guests, quickly answered guest questions and requests.
- Trained new employees to preform duties
- Garnished dishes and beverages to help visual appeal
- Demonstrated knowledge of wine pairings and vintages.
- Took special orders in person and over telephone generating additional revenue every month
Administrative Assistant
Yardnique Landscaping
Morrisville, NC
07.2021 - 09.2021
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated the system to organize office documentation, maximizing efficiency, and increasing productivity.
- I reached out and conducted interviews for potential employees.
- Ran background checks and walked through new hire paperwork.
- Managed office supplies and inventory and placed orders when necessary
Hostess
Firebirds Wood Fired Grill
Raleigh, NC
06.2020 - 04.2021
- Responded appropriately to guest complaints, bringing major issues to the attention of the manager on duty.
- Informed guests of the establishment's specials and promotions.
- Bussed, cleaned, and arranged table settings to prepare for incoming guests.
Education
Associate of Applied Science - Architectural Technology
Wake Technical Community College
Raleigh, NC05-2026
Skills
- Client relationships
- Presentation poise
- Microsoft software
- Emanating personality over the phone
- Autodesk software
- Photoshop, Basic Graphic Design
- Point of Sale (POS) system operations
- Interview procedures
- Barista and beverage experience
Timeline
Administrative Assistant
Yardnique Landscaping
07.2021 - 09.2021
Waitress, Hostess
Washington Duke Inn & Golf Club
04.2021 - Current
Hostess
Firebirds Wood Fired Grill
06.2020 - 04.2021
Associate of Applied Science - Architectural Technology
Wake Technical Community College
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