Emma Purcell
Summary
Dynamic professional with experience at Renaissance Assisted Living, excelling in resident support and customer service. Proven ability to enhance client experiences through effective communication and problem-solving. Skilled in bartending and sales, consistently fostering strong relationships and maintaining high standards of service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Resident Assistant
Renaissance Assisted Living
09.2024 - Current
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
- Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
- Developed strong relationships with family members, providing regular updates on resident progress and addressing concerns as needed.
Bartender and Server
Glass Nickel Pizza Co
11.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Tanning Consultant
LA TAN
02.2024 - 01.2025
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Bartender, Server, Social Media Manager
Wandos Bar
12.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Education
Surgical Technician
Madison College
Madison, WI01-2027
High School Diploma -
DeForest Area High School
De Forest, WI05-2023
Skills
- Time management
- Supportive
- Emergency response
- Documentation and reporting
- Resident support
- Exceptional customer service
- Business opening and closing procedures
- Responsible alcohol service
- Beverage preparation
Certification
- CPR/AED Certification
Timeline
Resident Assistant
Renaissance Assisted Living
09.2024 - Current
Tanning Consultant
LA TAN
02.2024 - 01.2025
Bartender, Server, Social Media Manager
Wandos Bar
12.2023 - 10.2024
Bartender and Server
Glass Nickel Pizza Co
11.2022 - 01.2024
Surgical Technician
Madison College
High School Diploma -
DeForest Area High School
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