Emma Quaye
Lavon
Summary
Dynamic Registered Nurse with extensive experience in medical-surgical nursing, rehabilitation, home health, case management, and clinical process improvement. Demonstrated expertise in patient education, staff training, clinical workflow enhancement, and quality initiatives. Skilled in interdisciplinary collaboration and evidence-based practice, with a strong foundation in healthcare operations. Currently pursuing a Nurse Educator position to leverage clinical knowledge, mentoring abilities, and a commitment to professional development in fostering nursing excellence and improving patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Process Improvement Specialist
Blue Cross and Blue Shield of Texas
08.2019 - Current
- Developed and led instructional training sessions for new hires and clinicians in the department
- Train new staff on quality processes and departmental expectations
- Collaborated with multidisciplinary teams to identify workflow gaps and implement evidence-based solutions.
- Led clinical process improvement initiatives to enhance quality, efficiency, and patient outcomes.
- Developed educational resources and training materials for clinical staff.
- Facilitated staff education related to process changes, compliance requirements, and best practices.
- Organized and maintained educational resources, schedules, and progress tracking records
- Supported organizational goals through performance improvement and patient-centered care initiatives.
RN Case Manager
Blue Cross and Blue Shield of Texas
12.2017 - 08.2019
- Managed complex patient cases across diverse populations, ensuring appropriate care coordination and resource utilization.
- Educated patients and caregivers regarding disease management, treatment plans, and healthcare resources.
- Collaborated with providers, hospitals, and community agencies to improve continuity of care.
- Conducted utilization reviews and promoted evidence-based care planning.
- Assisted members in achieving health goals through individualized education and support.
Registered Nurse- Rehabilitation
Baylor Institute for Rehabilitation
Dallas, Texas
11.2016 - 12.2017
- Delivered specialized nursing care to patients recovering from neurological, orthopedic, and traumatic injuries.
- Provided patient and family education regarding rehabilitation goals, treatment plans, and self-care strategies.
- Collaborated with physical, occupational, and speech therapists to promote patient recovery.
- Participated in interdisciplinary team conferences and discharge planning.
- Mentored new staff and nursing students during clinical rotations.
Home Health Registered Nurse
Epic Home Health
05.2015 - 12.2017
- Provided comprehensive nursing assessments and skilled care in patients' homes.
- Educated patients and families on chronic disease management, medication administration, and safety practices.
- Developed individualized care plans to support optimal health outcomes.
- Collaborated with physicians and interdisciplinary teams to coordinate care and monitor patient progress.
- Maintained accurate documentation and compliance with regulatory standards.
Registered Nurse – Medical-Surgical Unit
Parkland Health
Dallas, Texas
02.2016 - 11.2016
- Delivered high-quality nursing care to diverse patient populations in a fast-paced acute care setting.
- Educated patients and families on medications, procedures, disease processes, and discharge instructions.
- Collaborated with physicians and healthcare teams to ensure safe and effective patient care.
- Served as a resource for new nurses and assisted with unit orientation activities.
- Maintained compliance with patient safety and quality standards.
Education
Associate Degree in Nursing - ADN
Dallas College
Dallas, Texas05-2015
Master of Science in Nursing - MSN, Nursing Education
University of Phoenix
Arizona06-2026
Bachelor of Science in Nursing - BSN
University of Texas
Arlington12-2017
Skills
- Nursing Education
- Adult Learning Principles
- Staff Development
- Clinical Instruction
- Evidence-Based Practice
- Quality Improvement
- Case Management
- Rehabilitation Nursing
- Medical-Surgical Nursing
- Home Health Nursing
- Care Coordination
- Epic Electronic Medical Record
- Presentation & Facilitation Skills
- Interdisciplinary Collaboration
Certification
- Registered Nurse (RN), Texas
- Basic Life Support (BLS)
- Case Management Certification
- Lean Six Sigma or Quality Improvement Certification
Timeline
Clinical Process Improvement Specialist
Blue Cross and Blue Shield of Texas
08.2019 - Current
RN Case Manager
Blue Cross and Blue Shield of Texas
12.2017 - 08.2019
Registered Nurse- Rehabilitation
Baylor Institute for Rehabilitation
11.2016 - 12.2017
Registered Nurse – Medical-Surgical Unit
Parkland Health
02.2016 - 11.2016
Home Health Registered Nurse
Epic Home Health
05.2015 - 12.2017
Master of Science in Nursing - MSN, Nursing Education
University of Phoenix
Bachelor of Science in Nursing - BSN
University of Texas
Associate Degree in Nursing - ADN
Dallas College
Capstone Project
Developed and implemented an evidence-based practice (EBP) educational intervention aligned with the Healthy People 2030 (HP2030) objective of reducing the number of diabetes cases diagnosed yearly. The project was conducted in a community setting and targeted adults ages 18–65 who were at risk of developing diabetes. Implemented over eight weeks, the intervention focused on the prevention of diabetes through education, healthy lifestyle modifications, and self-management strategies. Evaluation data demonstrated improvements in self-management behaviors, increased participation in regular physical activity, healthier eating habits, and measurable weight reduction among participants. Stakeholders expressed high satisfaction with the project outcomes and supported its continued sustainability and expansion within the community.