Emma Quinnette
Wilmington,NC
Summary
Dynamic and results-driven Sales and Customer Success Leader with a proven track record of delivering exceptional service through collaborative account management and customer relationships. Enthusiastic creative professional with a passion for building relationships and exceptional quality of service delivery. Adept at managing multiple projects within remote and distributed teams.
Overview
10
10
years of professional experience
Work History
Membership & Project Coordinator
Your Conference Connection, Inc.
02.2023 - Current
- Manage Alliance of Comprehensive Planners membership, including development of partnership agreements, processing and invoicing.
- Increased membership sales through coordinating meetings with prospective new members and current members.
- Using data to track member and prospect engagement to ensure that ACP suite of programs and services, meet and exceed member value proposition.
- Manage and produce new member content, event pages, and new/existing partner webinars.
- Streamlined project management processes by implementing new organizational tools and software such as ClickUp.
- Serve as team leader on multiple committees, including Alliance of Comprehensive Planners Marketing Committee, Technology Committee, and Conference Committee.
- Organized successful networking events both virtually and during ACP Annual Conference for new members, fostering a sense of community within the organization.
- Oversee vendor exposition hall logistics for both YCC clients Alliance of Comprehensive Planners and International Db2 Users Group.
Technology Consultant
Association Resource Group, Inc.
10.2021 - 01.2022
- Utilize Salesforce and other CRM tools to manage all contracts, client information, and service orders.
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Streamlined business processes for increased efficiency and productivity through the integration of cutting-edge technologies.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
- Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
Sales Manager
Wilmington Convention Center
01.2016 - 01.2021
- Negotiated and secured new association business, managing accounts worth over $1.87 million annually
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Represent the Greater Wilmington Convention & Visitors Bureau and the Wilmington Convention Center at both local and national trade shows and events
- Maintained open lines of communication with all of center's departments, hotel partners, and Wilmington CVB to ensure seamless execution of all Wilmington Convention Center events.
- Managed key association accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Development Representative
CastleBranch
12.2015 - 01.2016
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Continually learned and developed a working knowledge of all internal and external products.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Collaborated with marketing team to develop compelling sales collateral that resonated with target audiences and sparked interest in products services.
Sales & Marketing Manager
Blackfinn Ameripub
05.2014 - 10.2015
- Managed all of the store's private events, from inquiry to hands on execution, for a variety of corporate, social, and non-profit clients.
- Monitored local and national activities, events, and trends to guide the store's marketing strategy and identify new promotional opportunities.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Systematize and update client and event databases, invoices, and payments.
- Led a successful sales street team, providing coaching, marketing materials, and ongoing support to ensure success.
Education
Bachelor of Science - Tourism And Special Event Management
Radford University
Radford, VA05.2014
Skills
- Project Management
- Relationship Building
- Association Management
- Contract Management
- Strategic Planning
- Membership Retention
- Event Coordination
- Adaptability
- Cross-functional Collaboration
- Business Development
Websites
Timeline
Membership & Project Coordinator
Your Conference Connection, Inc.
02.2023 - Current
Technology Consultant
Association Resource Group, Inc.
10.2021 - 01.2022
Sales Manager
Wilmington Convention Center
01.2016 - 01.2021
Sales Development Representative
CastleBranch
12.2015 - 01.2016
Sales & Marketing Manager
Blackfinn Ameripub
05.2014 - 10.2015
Bachelor of Science - Tourism And Special Event Management
Radford University