Emma Quiovers
Raeford,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Moving Made Easy Moving Services
09.2017 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Developed and implemented organizational systems to streamline daily operations.
- Collaborated in timely processing of billing and accounts receivables.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for [Number] employees
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Server/Manager
La Cabana Mexican Restaurant
01.2008 - 01.2014
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Liaised between servers and upper management to address issues and manage challenges.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Cosmetology
North Georgia Technical College
Clarkesville, GA05.2012
High School Diploma -
Rabun County High School
Tiger, GA05.2008
Skills
- Appointment Scheduling
- Workload Management
- Coordinate Schedules
- Documentation and Recordkeeping
- Overcoming Obstacles
- Attention to Detail
- Data Entry
- Collaboration and Interaction
- Inbound Phone Call Handling
- Electronic Communication Management
- Payroll Preparation
- Calendar Management
- Verbal and Written Communication
- Constructive Feedback
- Bookkeeping
- Visitor Support
- Operational Efficiency
- Employee Records Management
- Microsoft Office
- Customer Service Management
- Inventory Management
- Google Suite
Languages
Spanish
Full Professional
Timeline
Administrative Coordinator
Moving Made Easy Moving Services
09.2017 - Current
Server/Manager
La Cabana Mexican Restaurant
01.2008 - 01.2014
Cosmetology
North Georgia Technical College
High School Diploma -
Rabun County High School
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