Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Quiovers

Raeford,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Administrative Coordinator

Moving Made Easy Moving Services
09.2017 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Maintained office calendars to track important dates and deadlines.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Developed and implemented organizational systems to streamline daily operations.
  • Collaborated in timely processing of billing and accounts receivables.
  • Created and maintained detailed records of office expenses to accurately predict future budget requirements.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for [Number] employees
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Server/Manager

La Cabana Mexican Restaurant
01.2008 - 01.2014
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Cosmetology

North Georgia Technical College
Clarkesville, GA
05.2012

High School Diploma -

Rabun County High School
Tiger, GA
05.2008

Skills

  • Appointment Scheduling
  • Workload Management
  • Coordinate Schedules
  • Documentation and Recordkeeping
  • Overcoming Obstacles
  • Attention to Detail
  • Data Entry
  • Collaboration and Interaction
  • Inbound Phone Call Handling
  • Electronic Communication Management
  • Payroll Preparation
  • Calendar Management
  • Verbal and Written Communication
  • Constructive Feedback
  • Bookkeeping
  • Visitor Support
  • Operational Efficiency
  • Employee Records Management
  • Microsoft Office
  • Customer Service Management
  • Inventory Management
  • Google Suite

Languages

Spanish
Full Professional

Timeline

Administrative Coordinator

Moving Made Easy Moving Services
09.2017 - Current

Server/Manager

La Cabana Mexican Restaurant
01.2008 - 01.2014

Cosmetology

North Georgia Technical College

High School Diploma -

Rabun County High School

Similar Profiles

CREATE PROFILE
Emma Quiovers