Emma Raborn

• Managed delinquent accounts by contacting members to negotiate repayment plans and recover outstanding balances, reducing financial losses for the organization.

• Demonstrated empathy and professionalism when working with members facing financial hardships, fostering positive relationships while achieving repayment objectives.

• Utilized analytical skills to assess member accounts, identify patterns, and recommend tailored solutions for debt resolution.

• Collaborated with internal teams to ensure compliance with financial regulations and company policies.

Key Accomplishments:

• Consistently met or exceeded monthly recovery targets, contributing to overall organizational success.

• Developed streamlined communication strategies, reducing average resolution time for delinquent accounts.

• Assisted members with a variety of financial transactions, including opening accounts, processing loan applications, and managing inquiries with a focus on accuracy and customer satisfaction.

• Educated members on financial products and services, such as credit cards, savings accounts, and loan options, to help them make informed decisions.

• Maintained detailed records of member interactions and transactions, ensuring data accuracy and compliance with regulatory standards.

• Supported cross-functional teams by identifying process improvement opportunities and sharing feedback to enhance member experiences.

Key Accomplishments:

• Recognized for consistently achieving high member satisfaction scores through personalized service and attention to detail.

• Successfully increased member retention by building trust and providing tailored financial solutions.

Served as the first point of contact for guests, managing reservations, check-ins, and check-outs with professionalism and efficiency.

• Handled guest inquiries and complaints, ensuring issues were resolved promptly and to their satisfaction.

• Processed payments, managed billing inquiries, and maintained accurate records of transactions.

• Provided local area recommendations and assistance with travel arrangements to enhance the guest experience.

Key Accomplishments:

• Recognized for delivering exceptional guest service, resulting in positive feedback and repeat business.

• Successfully implemented streamlined check-in procedures to improve efficiency during peak hours.

• Performed routine maintenance tasks, including minor plumbing, electrical, and HVAC repairs, to ensure a safe and functional environment.

• Responded promptly to guest maintenance requests, resolving issues to minimize disruption to their stay.

• Conducted regular inspections of the property to identify and address potential safety or operational concerns.

• Worked closely with management and external contractors to coordinate major repair projects.

Key Accomplishments:

• Played a key role in maintaining a well-functioning property, contributing to high guest satisfaction ratings.

• Developed a proactive maintenance checklist, reducing response times for common repairs.

Served as the first point of contact for guests, managing reservations, check-ins, and check-outs with professionalism and efficiency.

• Handled guest inquiries and complaints, ensuring issues were resolved promptly and to their satisfaction.

• Processed payments, managed billing inquiries, and maintained accurate records of transactions.

• Provided local area recommendations and assistance with travel arrangements to enhance the guest experience.

Key Accomplishments:

• Recognized for delivering exceptional guest service, resulting in positive feedback and repeat business.

• Successfully implemented streamlined check-in procedures to improve efficiency during peak hours.

Trained, coached, and mentored new employees, fostering a collaborative and efficient team environment.

• Delivered top-notch customer service by ensuring prompt, friendly interactions and accurate order fulfillment.

• Managed cash handling and point-of-sale transactions with precision, contributing to smooth and efficient operations.

• Ensured compliance with food safety and sanitation standards, upholding the brand’s reputation for quality.

• Supported team success by maintaining a positive attitude and willingness to assist in all areas of operation.

Key Accomplishments:

• Selected as a Crew Trainer for exceptional performance and leadership abilities.

• Frequently acknowledged by management for outstanding teamwork and dedication.