Emma Ramirez
Kingsville,TX
Summary
Hardworking and passionate job seeker with strong organizational skills. My objective is to pursue a position where I can fully utilize my experiences. I am extremely dependable and routinely perform above standard work. Dependable work habits are qualities that allow me to work efficiently as an employee. I have the willingness and the initiative to assume various responsibilities. Highly-motivated employee with desire to take on a new challenge. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with great customer service, multitasking and time management abilities.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Santa Gertrudis Breeders International
10.2019 - Current
- Answer member questions about membership renewals, transfers, registrations, and open balance on account
- process cash and check deposits daily
- Present and explain services and products to meet member needs
- Handled calls for new sign-ups, service cancellations
- Complete transactions for membership renewals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answer multi-line telephone system and routed calls to appropriate personnel
- Processed accounts payable and accounts receivable updates to maintain current financial records
- Welcome visitors to office
- Awarded and payed out junior scholarships
Medical Assistant
Dr. O J Rodriguez
10.2017 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Specialist
CitiFinancial
09.2006 - 10.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Deputy Clerk
Kleberg County Tax Office
07.2002 - 03.2005
- Accepted and processed transactions for various types of taxes, including motor vehicle and property tax payments: set up and monitor payment plan agreements
- Assisted taxpayers and the public by responding to questions, or directing them to the proper person
- Collected payments and fees, submitted payments and updated changes. Balances and inputs daily transactions. Assisted Internal auditors
- Maintained knowledge of the current laws and regulations relating to motor vehicles, and sales tax laws and procedures
- Filed customer records, including any supporting documentation and information from other agencies. Prepared transaction reports, as needed, for the state.
- Assisted other employees with complicated transactions
Education
Certificate - Medical Assistant
Southern Careers
San Antonio, TX06.1999
High School Diploma -
H M King High School
Kingsville, TX06.1996
Skills
- Customer Support
- Customer Service
- Excellent Communication
- Multitasking
- Good Communication Skills
- Telephone Etiquette
- Positive Attitude
- Data Entry
- Microsoft/Excel office
- QuickBooks
- Transaction Pro
- Bilingual
Timeline
Member Service Representative
Santa Gertrudis Breeders International
10.2019 - Current
Medical Assistant
Dr. O J Rodriguez
10.2017 - 10.2019
Customer Service Specialist
CitiFinancial
09.2006 - 10.2009
Deputy Clerk
Kleberg County Tax Office
07.2002 - 03.2005
Certificate - Medical Assistant
Southern Careers
High School Diploma -
H M King High School
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