Emma Rance

Worked as a customer service advisor looking after over 150 accounts including Eriks, Arco, Travis Perkins. I managed the day to day running of the accounts from enquiries, new orders through EDI and our ordering system, tracking and arranging deliveries with our external courier providers.

• Serviced customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
• Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Serviced customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
• Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Genuine interest in procedure optimisation and championing organisational efficiency throughout the organisation. Demonstrates fervent communication skills and upholds a comfortable and professional atmosphere in the front office area. My primary focus in this role was to build relationships with new and existing clients, drawing up new contracts, invoicing and negotiating terms to meet the business needs as well as the customers. Having a strong product knowledge to be able to have confidence in the products being sold. Managing office staff carrying out monthly one on ones and setting out personal development plans.

Mentoring, coaching and providing training to all staff. keeping a log and monitoring of attendance and acting accordingly with the business guidelines. Ordering all stationary and supplies needed for the office.