Emma Rankin
Grandville,MI
Summary
Administrative Assistant with direct auto insurance claims experience seeking to transition into a Claims Adjuster role. Currently working towards obtaining a Claims Adjuster License in the state of Michigan. Experience in managing high-volume auto insurance claims in a car leasing environment. Proven ability to take statements of loss, coordinate with claims adjusters and customers, process settlements, and maintain accurate claim documentation. Known for strong communication, organization, and customer service skills, with a solid understanding of the auto claims process.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Orbit Leasing
Wyoming, MI
10.2025 - Current
- Managed a case load of up to 160 active insurance and CDW claims simultaneously, ensuring timely follow-up, accurate documentation, and efficient resolution.
- Acted as a primary liaison between customers and claims adjusters, clearly communicating claim status, next steps, and settlement timelines.
- Prepared and issued Letters of Guarantee to insurance companies to ensure a smooth settlement process.
- Processed settlement checks and payments, applied funds accurately, and closed customer accounts in accordance with company and insurance guidelines.
- Administered the company’s Collision Damage Waiver (CDW) program, including claim intake, documentation review, coordination with third-party companies, and customer updates.
- Maintained thorough and well-organized customer files, recording all communications, decisions, and documentation to support compliance and claim resolution
Team Lead
Cabela's
Grandville, MI
07.2025 - 10.2025
- Trained team members in various work processes to more effectively achieve company goals.
- Carried out the store’s opening and closing procedures within my department, while assisting with the needs of other departments.
- Collaborated with upper management to improve team performance.
Shift Lead
HMS Host International
Grand Rapids, MI
06.2024 - 06.2025
- Organized shifts to ensure staff had the coverage and tools required for success. Identified bottlenecks during the shift and adjusted barista deployment to improve efficiency, reducing customer wait times.
- Upsold products based on customer preferences and needs.
- Educated new hires on policies and standards, improving onboarding speed.
Barista
HMS Host International
Grand Rapids, MI
05.2022 - 06.2024
- Showed aptitude in multitasking by handling several orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while professionally interacting with customers and coworkers.
Brand Associate
Old Navy
Gilbert, AZ
11.2020 - 03.2021
- Consistently ranked in the top 2 associates for credit card sales, selling 15-20 Old Navy credit cards per month, highlighting the ability to meet quotas.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI12-2024
Skills
- Auto Insurance Claims Handling
- Statement of Loss Intake
- High-Volume Caseload Management
- Settlement Processing
Timeline
Administrative Assistant
Orbit Leasing
10.2025 - Current
Team Lead
Cabela's
07.2025 - 10.2025
Shift Lead
HMS Host International
06.2024 - 06.2025
Barista
HMS Host International
05.2022 - 06.2024
Brand Associate
Old Navy
11.2020 - 03.2021
Bachelor of Science - Psychology
Grand Valley State University