Emma Ravert
Tualatin,OR
Summary
Experienced, energetic in crafting high-quality tasting beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Black Rock Coffee Bar
Tigard Oregon
12.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Juice bar/Cafe
Bay Club Oregon
Tualatin, OR
03.2018 - Current
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Prepares and sells smoothie and coffee drinks by following prescribed recipes and preparation techniques for smoothies and coffee drinks, such as, expresso, and expresso.
- Generates revenues by attracting new customers; defining new and expanded services and products.
- Maintains inventories by replenishing coffee supply, stocking for all juice bar needs; maintaining supplies, food case, and drink case.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Exploring opportunities to add value to job accomplishments.
- (Listening, Verbal Communication, Customer Focus, Customer Service, Basic Safety, People Skills, Action Oriented, Organization, Selling to Customer Needs, Attendance, Client Relationships) i.e.:
Juice Barista
Clean Juice
Lake Oswego, OR
05.2022 - 12.2022
- Managed inventory effectively to reduce waste and ensure consistent availability of fresh ingredients for juice production.
- Enhanced customer satisfaction by providing efficient and friendly service at the juice bar.
- Collaborated with team members to optimize workflow and provide exceptional customer experiences.
- Supported store operations by performing opening/closing duties efficiently, ensuring smooth transitions between shifts without delays or disruptions.
- Accurately operated cash register to process customer payments.
- Boosted sales by creating innovative and appealing smoothie recipes tailored to customer preferences.
Server/hostess
California Pizza Kitchen
Tigard, OR
12.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
House keeping/ Facility Cleaner
Stafford Hill Club
Tualatin, OR
09.2017 - 03.2018
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Carry out heavy cleaning tasks and special projects
- Collect all laundry (towels) and wash, dry and fold them.
- Notify management of occurring deficiencies or needs for repairs
- Cooperate with the rest of the staff
- Follow all health and safety regulations
Shave Ice
Pupu Shack
Tualatin, OR
05.2016 - 08.2016
- Provided excellent service to customers by greeting them with a smile and responding quickly and efficiently to their requests
- Effectively handled cash register, including cash, debit and credit card transactions
- Maintained cleanliness of store to exceed customer standards
- Promoted cheerful work environment for customers and coworkers
- Prepared food for cleaned workstations keeping a clean and sanitary environment
- Trained employees on all levels of operations within
Education
High School Diploma - undefined
Tualatin High School
Tualatin, OR06.2019
Skills
- Accurate and detailed
- Dedicated team player
- Fast learning
- Perform well in high-demand, fast-paced environments
- Resourceful
- Friendly and well conversed
- Problem resolving
- Team leadership
- Active listener
- Outgoing
- Decision-making
- Beverage preparation
- Excellent memory
- Safe food handling
- Product upselling
- Multitasking and organization
Certification
OLCC
Food Handler Certified
Timeline
Barista
Black Rock Coffee Bar
12.2022 - Current
Juice Barista
Clean Juice
05.2022 - 12.2022
Server/hostess
California Pizza Kitchen
12.2021 - 05.2022
Juice bar/Cafe
Bay Club Oregon
03.2018 - Current
House keeping/ Facility Cleaner
Stafford Hill Club
09.2017 - 03.2018
Shave Ice
Pupu Shack
05.2016 - 08.2016
High School Diploma - undefined
Tualatin High School