Hi, I’m
EMMA RICKS
Denton,TX
Summary
Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements for online mental health and medication support. Adept at building strong, constructive relationships with both patients and partners with 5 years of retail Pharmacy Technician experience and over 2 years of combined office/healthcare administrative experience.
Overview
8
years of professional experience
1
Certification
Work History
CerebralDenton, TX
Clinical Administrator
10.2021 - Current
Job overview
- Supported Clinical Coordinators, Prescribers and Patients in medication management via EMR profile review.
- Assisted Pharmacy Team and Med Support Team in verification of patient information for shipments, tracking, and medication rerouting; utilizing pharmacy software.
- Maintained high-level knowledge of federal and state regulations on patient privacy.
- Reviewed, created, and/or resolved incoming tickets submitted for questions/issues pertaining to company online pharmacy.
- Reviewed and resolved cases with insurance rejections to resubmit successfully through third-party distributor or route to local pharmacy/company pharmacy when necessary.
EYEMART EXPRESSFarmers Branch, TX
Office Administrator/Event Coordinator
02.2020 - 10.2021
Job overview
- Direct visitors to the appropriate persons and office areas.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email or in-person to provide information.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Maintained office security by following safety procedures and controlling access via the reception desk.
- Lead event preparation, set-up and tear down for all Home Office events.
- Negotiated appropriate pricing through vendors (food and beverage).
- Worked with food and beverage vendors to ensure appropriate menu selections, headcount and final bill are accurate and receipts are received timely.
- Provided general administrative support for executive team as needed.
- Provided support and backup to the Executive Assistant.
- Updated calendars and managed schedules of meeting rooms.
- Arranged travel and accommodations as needed.
- Ensured reception area and lobby conference room is tidy and presentable.
- Provided basic company information in-person and via phone/emails.
- Received, sorted and distribute daily mail/deliveries
- Ordered coffee, fruit, and other kitchen supplies as necessary.
- Completed timely expense reports.
- Maintained Directory with all Home Office employee contact information.
- Worked non-business hours (All Star Meeting, Leadership Conferences, Board meetings, executive support, etc.).
DRUG EMPORIUM PHARMACYDenton, TX
Pharmacy Technician
07.2014 - 02.2020
Job overview
- Extensive knowledge of HIPAA laws
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled and inventoried medication to keep accurate records.
- Deescalated and comforted in reactive situations
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Reviewed and verified customer information and insurance provider information.
Education
Texas Woman's University
BBA from BUSINESS ADMINISTRATION
2018
University Overview
My classes were focused on management and entrepreneurship. I have managed and worked with teams with
scheduling, concept design, and task execution skills.
Skills
- Customer Satisfaction
- Informative Announcements
- Creative Thinking
- Workflow Processes
- Problem Resolution
- Active Learning
- Electronic Health Records Systems
- Prescription Refills
Accomplishments
- Tiny Couch Productions
- Tiny Couch is a local production company that records live performances and studio music for developing artists
- Our initiative is offering new artists quality and professional performance material to assist in their self-promotion.
Certification
TABC Certification Texas Food Handler's Certification
Timeline
Clinical Administrator
Cerebral
10.2021 - Current
Office Administrator/Event Coordinator
EYEMART EXPRESS
02.2020 - 10.2021
Pharmacy Technician
DRUG EMPORIUM PHARMACY
07.2014 - 02.2020
Texas Woman's University
BBA from BUSINESS ADMINISTRATION
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