Emma Rivera
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Task Assosiate
Ulta Beauty Inc.
10.2022 - 06.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
Cashier/Restaurant Busser
Cookshack
09.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assistant Manager
Panther Island Ice
09.2017 - 02.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Medical Assisting Certificate
The College of Health Care Professions
Fort Worth, TX09.2024
High School Diploma -
Texans Can Academy Lancaster
Fort Worth, TX06.2022
Skills
- Data Entry
- Preparing Reports
- Management Support
- Cash Handling
- Workplace Safety
- Computer Skills
- Sales Expertise
- Employee Scheduling
Timeline
Task Assosiate
Ulta Beauty Inc.
10.2022 - 06.2023
Cashier/Restaurant Busser
Cookshack
09.2019 - 08.2021
Assistant Manager
Panther Island Ice
09.2017 - 02.2020
Medical Assisting Certificate
The College of Health Care Professions
High School Diploma -
Texans Can Academy Lancaster