Emma Roberts
Lake Stevens,WA
Summary
Proven track record in wildfire containment and customer service excellence, notably with the Department of Natural Resources. Expert in chainsaw operation and fireline construction, coupled with exceptional attention to detail and time management skills. Achieved significant results in high-pressure environments through physical fitness and a results-driven approach, enhancing safety and customer satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Wildland Firefighter
Department of Natural Resources
04.2024 - 08.2024
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
Restaurant Food Server
Snohomish Valley Golf Center
06.2022 - 01.2024
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
Hostess
Cabbage Patch Restaurant
08.2021 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Horse Caretaker
Eagle Mountain Arabians
08.2019 - 08.2021
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Provided treatment for minor horse injuries.
- Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
- Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
Education
High School Diploma -
Snohomish High School
Snohomish, WA06.2024
Skills
Chainsaw Operation
Fire containment
Fire suppression tools operation
Fire shelter deployment
First Aid Certified
Attention to Detail
Time Management
Social Media
Team Collaboration
Complaint Handling
Customer Satisfaction
Guest service
Timeline
Wildland Firefighter
Department of Natural Resources
04.2024 - 08.2024
Restaurant Food Server
Snohomish Valley Golf Center
06.2022 - 01.2024
Hostess
Cabbage Patch Restaurant
08.2021 - 06.2022
Horse Caretaker
Eagle Mountain Arabians
08.2019 - 08.2021
High School Diploma -
Snohomish High School
Similar Profiles
Misty HillMisty Hill
Employee Relations Manager at Department of Natural Resources Human Resources ProgramEmployee Relations Manager at Department of Natural Resources Human Resources Program
Rod KentRod Kent
Director Projects at Former Department of Natural Resources and Mines (DNRM)Director Projects at Former Department of Natural Resources and Mines (DNRM)
Kennedy TupperKennedy Tupper
Wildland Firefighter (casual) at Nova Scotia Department of Natural Resources and RenewablesWildland Firefighter (casual) at Nova Scotia Department of Natural Resources and Renewables
Misty ParkerMisty Parker
CRS Agent at Department of Natural ResourcesCRS Agent at Department of Natural Resources
Lorin OliverLorin Oliver
Household Manager & Nanny at Private ResidenceHousehold Manager & Nanny at Private Residence