Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Robertson

Management
SEATTLE,WA - WASHINGTON

Summary

Team oriented manager and small business owner focused on providing great customer experience and driving sales. Experienced in bringing diverse teams together to work efficiently in high volume retail stores, with the belief that happy employees perform best.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Shift Leader

Uncle Ikes
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Assistant Manager

Marine Layer
02.2022 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.

Manager

Lush, Valley
10.2016 - 09.2021
  • Maintain strong communication between staff and customers to ensure a unique customer experience that makes every visitor feel welcome
  • Help create shop environment where brand values are brought to life in shop’s practices
  • Use business metrics and reports and how to drive sales and good staff behavior behavior on the floor
  • Support floor leaders to ensure are modeling best behaviors and maintaining high expectations in all their responsibilities
  • Demonstrate staff appreciation and encouragement through feedback and praise in coaching and training
  • Work actively with markets to network, recruit, hire and succession plan.
  • Ensure comply with company standards for time and attendance, product integrity, respectful workplace, and health and safety
  • Create business-informed schedules.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Help to oversee accurate reporting and recording of inventory, completion of product orders, and processing of deliveries.
  • Help to train inventory team to abide by standards and rotation rules and manage ordering.
  • Follow company merchandising and design standards.
  • Execute merchandising directives and provide the training and support.

Education

BFA - Photography

Pennsylvania College Of Art and Design
09.2010 - 09.2014

Skills

Customer Service

Employee Engagement

Staff Management

Training

Sales growth

Project Management

Timeline

Shift Leader

Uncle Ikes
07.2023 - Current

Assistant Manager

Marine Layer
02.2022 - Current

Manager

Lush, Valley
10.2016 - 09.2021

BFA - Photography

Pennsylvania College Of Art and Design
09.2010 - 09.2014

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