Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Rodriguez

Henderson

Summary

Detail-oriented and customer-focused professional with over 5 years of experience in hospitality and customer service, along with 10 years of housekeeping expertise. Skilled in cash handling, laundry management, and housekeeping tasks. Strong background in team collaboration and leadership. Currently pursuing a degree in Comprehensive Medical Imaging at UNLV.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housekeeping

Sugarloaf Mountain Motel
05.2014 - 08.2024
  • Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
  • Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
  • Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
  • Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
  • Responded promptly to guest requests for additional amenities or services in a courteous manner
  • Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies

Front Desk Receptionist

Sugarloaf Mountain Motel
06.2019 - 08.2024
  • Provided exceptional customer service to hotel guests, ensuring a positive experience from check in to check out
  • Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
  • Processed guest payments accurately using cash handling procedures and credit card authorization systems
  • Achieved an increase in positive online reviews by consistently delivering excellent customer service at the front desk
  • Leveraged interpersonal skills when dealing with difficult customers or challenging situations at the front desk
  • Possessed strong organizational abilities in managing daily administrative tasks such as filing paperwork or updating spreadsheets

Cashier/Customer Service

Sugarloaf Mountain Motel and Market
06.2019 - 08.2024
  • Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
  • Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
  • Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
  • Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed

Education

Undergraduate - Comprehensive Medical Imaging

University of Nevada-Las Vegas
Las Vegas, NV

Associate's degree - Arts

Western Nevada College
06.2022

Skills

  • Housekeeping and laundry services
  • General housekeeping duties
  • Reliable customer service
  • Adherence to high customer service standards
  • Following instructions
  • Teamwork and collaboration
  • Positive attitude
  • Cleaning
  • Training and mentoring
  • Organizing work stations
  • Money handling

Certification

  • Driver's License
  • Food Handler Safety Training Card

Timeline

Front Desk Receptionist

Sugarloaf Mountain Motel
06.2019 - 08.2024

Cashier/Customer Service

Sugarloaf Mountain Motel and Market
06.2019 - 08.2024

Housekeeping

Sugarloaf Mountain Motel
05.2014 - 08.2024

Associate's degree - Arts

Western Nevada College

Undergraduate - Comprehensive Medical Imaging

University of Nevada-Las Vegas

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Emma Rodriguez