Summary
Overview
Work History
Education
Skills
Timeline
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Emma Romine

Centralia,MO

Summary

Proven multitasker and customer service expert, adept at conflict resolution and complex problem-solving. At previous places of employment, seamlessly managed guest and client inquiries and high-pressure situations, enhancing team efficiency and customer satisfaction. Skilled in active learning, significantly improved service delivery by fostering strong client relationships and maintaining a results-driven approach.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Texas Roadhouse
09.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Housekeeper

Cleaning Angells
04.2021 - 08.2023


  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items, as well as disinfecting various surfaces.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Prioritized client comfort through attentive service, responding swiftly to special requests or concerns.
  • Enhanced client satisfaction by ensuring thorough cleaning and timely room turnovers.

Sales Associate

Shek Boutique
05.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.

Retail Sales Associate

Angell's Western Wear And More
04.2021 - 09.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

Licensed Practical Nursing - Practical Nursing

Moberly Area Community College
Mexico, MO
07.2024

Skills

  • Customer Service

  • Strong multitasking

  • Active Learning

  • Conflict Resolution

  • Complex Problem-Solving

Timeline

Restaurant Hostess

Texas Roadhouse
09.2023 - Current

Sales Associate

Shek Boutique
05.2021 - 07.2022

Housekeeper

Cleaning Angells
04.2021 - 08.2023

Retail Sales Associate

Angell's Western Wear And More
04.2021 - 09.2021

Licensed Practical Nursing - Practical Nursing

Moberly Area Community College

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Emma Romine