Emma Rousay
Meridian,ID
Summary
A personable and organized perspective patient representative with a track record of quickly building healthy relationships with others.
Seeking a role where I can translate my people-first attitude into a service-oriented position with the Surgery Center Of Idaho
Overview
6
6
years of professional experience
Work History
Office Manager
Ashley Furniture Homestore
10.2022 - 07.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Ashley Furniture Homestore
10.2017 - 11.2018
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Skills
- Business Administration
- Customer Relations
- Team Bonding
- Organizational Skills
- Office Supplies and Inventory
- Training and Development
- Excellent Multitasking Abilities
- Email Correspondence
Timeline
Office Manager
Ashley Furniture Homestore
10.2022 - 07.2023
Sales Associate
Ashley Furniture Homestore
10.2017 - 11.2018
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