Summary
Overview
Work History
Education
Skills
Timeline
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Emma Santana-D'Andrea

Mint Hill,NC

Summary

Flexible Flight Attendant fluent in multiple languages and offering outstanding customer service skills. Thrives in a team-centered environment. Looking to apply skills in a new file focused on serving international clientele. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success.

Overview

25
25
years of professional experience

Work History

Flight Attendant

Mesa Airlines
Arizona City, AZ
02.2007 - 10.2024
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.

City of Charlotte Reveniew Department

Finance/water Department
Charlotte, NC
07.1999 - 07.2002
  • Demonstrated excellent interpersonal skills while interacting with customers.
  • Translated for the department and sometimes the local courthouse and our staff.
  • Made payment arregements for city customers

Part-Time Customer Experience Advocate

  • I have worked in this industry for fifteen years
  • I have always held this in high regard
  • I have been able to create long lasting and impressionable relations with my patients and clients
  • It is a very fulfilling industry in which you can step outside of your own life and aid others.

Atrium Health
Morehead Medical Center
  • At Atrium Health, the Morehead Medical Center to be exact, I provided my patients excellent aid in setting up their appointments, rescheduling appointments, as well as rooming patients
  • I have helped medical staff members collect cash and fax important documents
  • We ran important medical lab works and dealt with sensitive life situations with patients diagnoses
  • I was an expertise in the language service department helping translate in both English and Spanish
  • I bridged many gaps between patients and providers allowing them to feel heard and seen while delivering precise information.

  • There is an importance to establishing great experiences when working in these fields
  • I find that the community feels safer and closer when they have quality care
  • I have pride in being involved and ensuring that all needs are met no matter the setting
  • As a CEO and manager of a nonprofit that works with young teenagers in the greater area of Charlotte, North Carolina I have worked with local businesses.

Education

Certificate of Non Profit Bussiness - Manager And Non Profit Assistant

North Carolinas Non-Profit Bussiness
Durham, NC
04-2018

Associate of Arts - Hair Stylist

NC Costmetology ARTS Raleight NC
Empire Beauty Sch.E.Independence BLVD MATTHEWS,NC
03-2003

Skills

  • Customer service
  • Translation (English and Spanish)
  • Management
  • Customer Service
  • FAA Regulations
  • Flight Safety
  • Passenger Support
  • Emergency Procedures
  • Public Interaction
  • Cleanliness and Sanitation
  • Schedule Management
  • Professional Appearance
  • Crew Coordination
  • Guest Services
  • Company Culture and Values
  • Safety Procedures
  • Food and Beverage Preparation
  • Food and Beverage Service
  • Emergency Situations Management
  • Conflict Mediation
  • Aircraft Restocking
  • Equipment Oversight
  • Report Generation
  • Administrative Tasks
  • Verbal and Written Communication
  • Passenger Assistance
  • Adult AED and CPR
  • Issue Resolution

Timeline

Flight Attendant

Mesa Airlines
02.2007 - 10.2024

City of Charlotte Reveniew Department

Finance/water Department
07.1999 - 07.2002

Part-Time Customer Experience Advocate

Atrium Health

Certificate of Non Profit Bussiness - Manager And Non Profit Assistant

North Carolinas Non-Profit Bussiness

Associate of Arts - Hair Stylist

NC Costmetology ARTS Raleight NC

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Emma Santana-D'Andrea