Emma Santillan
San Diego,CA
Summary
Driven professional with extensive experience in animal care and customer service, notably at Camp Mutt. Excelled in maintaining cleanliness and enhancing customer satisfaction through exceptional service. Demonstrated expertise in animal handling and oral communication, contributing to a positive and efficient work environment. Achieved significant improvements in kennel sanitation and animal well-being.
Overview
9
9
years of professional experience
Work History
Meat Department Clerk
Publix
07.2022 - 09.2024
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Kennel Attendant
Camp Mutt
02.2016 - 01.2018
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
Education
High School Diploma -
Grace Christian Academy
Hubert, NC04.2021
Skills
- Maintaining cleanliness
- Animal Care
- Canine Behavior Knowledge
- Patience and understanding
- Animal handling expertise
- Oral communication
- Sanitation protocols
- Quick Decision Making
- Animal nutrition proficiency
- Veterinary Assistance
- Behavior Observation
- Customer Communication
- Customer Service
Additional Information
Volunteer:
* Opossum Wood Acres (Wild Life Rehab): 100 hours
* Predator and Prey (Wild Life Rehab): 24 hours
Timeline
Meat Department Clerk
Publix
07.2022 - 09.2024
Kennel Attendant
Camp Mutt
02.2016 - 01.2018
High School Diploma -
Grace Christian Academy
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