Emma Santos
Winter Garden,FL
Summary
Experienced Assistant General Manager with 4 years at Marco's Pizza, including 3 years in a leadership role. Skilled in managing day-to-day operations, leading teams, and ensuring top-notch customer service in a fast-paced setting. Proven ability to drive sales, optimize workflow, and maintain high food quality and safety standards. Strong leadership and communication skills with a focus on staff development, process improvement, and creating a positive customer experience. Committed to delivering results while fostering a collaborative and efficient work environment.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Marco's Pizza
Windermere, FL
02.2021 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Coordinated with the General Manager to develop and implement strategic plans.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Evaluated current processes within the store environment to identify areas of improvement.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Developed training materials and conducted training sessions for new hires.
Education
Associate of Applied Science - Radiologic Technology
Keiser University
Fort Lauderdale, FL12-2025
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05-2024
Skills
- Business operations background
- Team-Oriented Leadership
- Proficient in Strategic Planning
- Training and development skills
- Staff management
- Inventory control
- Food safety and sanitation
- Ensuring customer satisfaction
Affiliations
- Painting/drawing
- Photography
- Traveling
References
References available upon request.
Timeline
Assistant General Manager
Marco's Pizza
02.2021 - Current
Associate of Applied Science - Radiologic Technology
Keiser University
Bachelor of Science - Health Sciences
University of Central Florida
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