Emma Sappington
Towson,MD
Summary
Dynamic professional with extensive experience in fast-paced restaurant environments. Known for exceptional communication skills, effective conflict resolution, and a collaborative approach that enhances team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Wait Staff Member
Andos Market and Red Brick Station
Nottingham, Maryland
09.2022 - Current
- Provided excellent customer service in a fast-paced market environment.
- Operated POS terminals to accurately input orders, split bills, and calculate totals, ensuring smooth transactions.
- Balanced the cash drawer and reconciled daily transactions at the end of the shift.
- Trained new staff on operational procedures and customer service techniques, enhancing team efficiency and service quality.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted customers with product selections and inquiries, providing personalized recommendations to enhance their shopping experience.
Food Expeditor
Red Brick Station
Nottingham, Maryland
11.2017 - Current
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Coordinated with wait staff, front-of-house team, management, and culinary team to fulfill special customer requests while ensuring adherence to restaurant's food and service standards.
- Verified accuracy of order tickets prior to delivering food items to tables.
Education
Bachelor of Science - History
Towson University
Baltimore, MD05-2026
Skills
- Research methodologies
- Critical thinking
- Customer service and support
- Team collaboration
- Data analysis
- Time management
- Communication skills
- Conflict resolution
- Multitasking
Timeline
Wait Staff Member
Andos Market and Red Brick Station
09.2022 - Current
Food Expeditor
Red Brick Station
11.2017 - Current
Bachelor of Science - History
Towson University