Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Scherer

Saint Charles,MO

Summary

Dynamic Communication graduate with over four years of experience in sales, customer service, and merchandising. Demonstrates a proven track record in leadership and team collaboration, consistently delivering exceptional customer experiences. Core competencies include effective communication, problem-solving, and strong organizational skills. Aiming to leverage these abilities in a new role to further enhance professional growth.

Overview

8
8
years of professional experience

Work History

Educator

Lululemon Athletica
St Louis, MO
09.2020 - 11.2024
  • Enhanced customer satisfaction and loyalty by providing product education and styling recommendations.
  • Boosted team performance and brand awareness through specialized training.
  • Managed merchandising strategies, enhancing customer interaction through visually appealing displays.

Sales Lead

Ann Taylor Loft
Saint Peters, MO
05.2017 - 11.2020
  • Supervised daily operations, including managing staff schedules, inventory, and sales targets, to achieve store goals.
  • Provided mentorship and training for sales associates, focusing on customer service, product knowledge, and achieving sales quotas.
  • Cultivate long-term customer relationships by offering personalized service and tailored product recommendations.

Service Desk Specialist

Pickler Memorial Library
Kirksville, MO
09.2016 - 03.2020
  • Delivered excellent customer service by assisting patrons with library resources, including books, journals, and digital media.
  • Managed circulation desk operations, including checking out and returning materials, maintaining accurate records, and ensuring timely processing.
  • Helped patrons with research, reference, inquiries, and using library databases, showcasing strong communication and problem-solving.

Education

Bachelor of Arts - Communication

Truman State University
Kirksville, MO
05-2020

Skills

  • Customer Service: Expert in customer engagement, relationship building, and conflict resolution
  • Sales and Merchandising: Experience driving sales, visual merchandising, and achieving sales goals
  • Leadership: Training, mentoring, and motivating team members to achieve performance targets
  • Communication: Strong interpersonal, verbal, and written communication skills
  • Technology: Proficient in Microsoft Office Suite, Google Drive, POS systems, and inventory management tools
  • Time management: the ability to manage multiple tasks simultaneously and prioritize effectively

Timeline

Educator

Lululemon Athletica
09.2020 - 11.2024

Sales Lead

Ann Taylor Loft
05.2017 - 11.2020

Service Desk Specialist

Pickler Memorial Library
09.2016 - 03.2020

Bachelor of Arts - Communication

Truman State University

Similar Profiles

CREATE PROFILE
Emma Scherer