Emma Scobee
Provo,UT
Summary
Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Strong payment processing and client engagement skills to promote seamless store operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
3
3
years of professional experience
Work History
Grocery Store Cashier/Grocery Stocker
Natural Grocers
Heber, UT
05.2023 - 12.2023
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Balanced cash drawer at the end of shift according to store policy.
- Assisted in stocking shelves with merchandise.
- Bagged groceries for customers after they have paid for their purchases.
- Greeted customers, answered questions and provided information on products.
- Monitored expiration dates on perishable items in order to remove outdated items from shelves.
Front Desk Receptionist
The Studio
Heber , UT
08.2022 - 12.2023
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Inspected equipment daily to identify and report wear, damage or malfunctions.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Juice Bar Barista
Victory Ranch
Kamas, UT
09.2021 - 07.2022
- Greeted customers and provided friendly, courteous service.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Ensured compliance with health regulations regarding food handling procedures.
- Cleaned and maintained work areas, equipment, utensils, dishes, and silverware.
- Operated cash register and handled cash transactions accurately.
- Prepared new garnishes, juices and other perishables daily.
Spa Receptionist
Victory Ranch
Kamas, UT
09.2021 - 07.2022
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Provided clients with information on spa services, packages, and promotions.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Guided customers through facility tours explaining spa resources and amenities.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Greeted guests and members upon arrival to create positive first impressions.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Folded dried articles neatly.
Cashier/Busser
The Hub Cafe
Heber, UT
10.2020 - 09.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
Education
Undecided
Utah Valley University
Orem, UT05-2027
High School Diploma -
Wasatch High School
Heber, UT05-2023
Skills
- Customer Engagement
- Flexible
- Dependable worker and coworker
- Always ready to step in and put in hard work, no slacking
- Amazing customer service always
- Great time management
- Works well with others and alone
- Technical Support
- Documentation and Reporting
- Organization Skills
- Verbal and Written Communication
Accomplishments
I was apart of the honors society my freshman and sophomore year where we did service projects and helped try to make the school a more welcoming place. I have taken many honors classes and graduated high school with a 3.8 GPA. I was also a part of the high school cheer team for 2 years! During cheer learned time management, team skills, and many other skills that I use in my life every day. I am now studying at UVU with a dream with becoming an animal science major!
Timeline
Grocery Store Cashier/Grocery Stocker
Natural Grocers
05.2023 - 12.2023
Front Desk Receptionist
The Studio
08.2022 - 12.2023
Juice Bar Barista
Victory Ranch
09.2021 - 07.2022
Spa Receptionist
Victory Ranch
09.2021 - 07.2022
Cashier/Busser
The Hub Cafe
10.2020 - 09.2021
Undecided
Utah Valley University
High School Diploma -
Wasatch High School
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