Summary
Overview
Work History
Education
Skills
Timeline
Server
Emma Seguin

Emma Seguin

Chesterton,IN

Summary

Dependable, communicative server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.


Overview

3
3
years of professional experience

Work History

Server

The Port Drive In
Chesterton , IN
04.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Managed over 25 customers a day.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Hostess

Round The Clock Family Restaurant
Chesterton, IN
12.2021 - 03.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Documented reservations and communicated changes to guests.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Checked and restocked server areas and organized and got change for front counter.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.

Education

High School Diploma -

Chesterton Senior High School
Chesterton, IN
06.2022

Skills

  • Customer Service
  • Anticipating Guest Needs
  • Waiting Tables
  • Guest Inquiries
  • Greeting and Seating Guests
  • Guest Satisfaction
  • Guest Accommodations
  • Hospitality Service Expertise

Timeline

Hostess

Round The Clock Family Restaurant
12.2021 - 03.2022

Server

The Port Drive In
04.2020 - Current

High School Diploma -

Chesterton Senior High School

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Emma Seguin