Emma Sensmeier
Summary
High-energy and skilled in welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Adept at creating a welcoming atmosphere and ensuring customer satisfaction through exceptional service delivery. Proven ability to work well under pressure while maintaining a friendly and professional demeanor.
Overview
3
3
years of professional experience
Work History
Beverage Cart Attendant
LBI National Golf and Resort
06.2024 - 08.2024
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Managed the stationary location to serve food and additional items not available on the course.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
Hostess
The Arlington
03.2023 - 09.2023
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Assisted in preparing the restaurant for opening and closing shifts
- Provided menus to customers and answered questions regarding menu items
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Demonstrated strong interpersonal skills when interacting with customers
- Communicated clearly with kitchen staff regarding customer orders
- Accurately recorded customer information into reservation system
- Performed light cleaning duties, such as wiping down tables or sweeping floors
- Created an enjoyable atmosphere by engaging in friendly conversation with guests
- Resolved any customer complaints or issues quickly and professionally
- Provided excellent customer service by addressing customer needs promptly
- Built positive relationships with other front-of-house and kitchen staff
- Answered telephone to provide dining information and take reservations
- Communicated with servers about new tables, changes in food availability and customer comments
Cashier
Topsail steamer lbi
03.2021 - 09.2023
- Fill buckets of seafood in an assembly line according to customers order and give them instructions on how to cook it at home
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Stocked shelves with merchandise when needed
- Assisted customers over the phone regarding store operations, product information and order placement
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Ensured compliance with all safety regulations within the store environment
Education
Some College - Undecided
Montclair State University
Montclair, NJSkills
- Reservations Management
- Guest Engagement
- Complaint Handling
- Customer Service
- Efficient work habits
- Mobile POS systems
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
- Professionalism
Activities
- I appreciate art and like to do crafts in my free time.
- I love animals and have fostered with 11th hour rescue.
Timeline
Beverage Cart Attendant
LBI National Golf and Resort
06.2024 - 08.2024
Hostess
The Arlington
03.2023 - 09.2023
Cashier
Topsail steamer lbi
03.2021 - 09.2023
Some College - Undecided
Montclair State University
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