Emma Setaro
Hopewell Junction
Summary
Dynamic Program Manager with a proven track record at Thayer Leadership, excelling in stakeholder communication and strategic planning. Successfully managed high-profile events, enhancing client satisfaction and increasing revenue through innovative solutions.
Overview
20
20
years of professional experience
Work History
Program Manager
Thayer Leadership
West Point
07.2022 - Current
- Company Overview: Premier executive leader development organization that partners with various corporate companies, such as Morgan Stanley, Lord Abbott, Mercedes-Benz, Deloitte, Frito-Lay/Pepsi, Fidelity, and more, both domestically and internationally.
- Facilitate ongoing communication between Thayer faculty and staff, client points of contact, and attendees to ensure the proper deliverance of the program.
- Liaise with faculty, clients, and other third-party agencies in facilitating program objectives throughout all phases of planning and executing programs.
- Lead the implementation of programs and experiential sessions as the client-facing point of contact.
- Conduct virtual live events, including the facilitation of speakers, coordination of Zoom breakout rooms, slide sharing, and technology support for Thayer staff and attendees.
- Manage multiple programs simultaneously for clients from diverse business and international backgrounds.
- Creation and distribution of all event materials, guidelines, and information to attendees.
- Coordinate travel and accommodations for Thayer faculty and staff assigned to each respective program, both domestically and internationally.
- Generate and cross-reference logistics announcements and program materials with established company marketing strategies for brand alignment.
- Distribute and collate post-event program evaluations and feedback forms for both internal and client review.
- Coordinate conference spaces, meals, and audio-visual technology for both on-site and off-site programs.
- Collaborate with departments within Thayer Leadership to ensure alignment of information needed to fulfill program action items.
- Conduct follow-up 'After Action Reviews' with clients for continued growth and business relations.
- Facilitate annual company-directed conversations among colleagues to set common goals and objectives for growth in the next fiscal year.
- Enter and maintain program-related data and documents in SharePoint and Airtable databases.
- Create and maintain waivers for all in-person programs.
- Develop and distribute session evaluations for program managers.
- Schedule required tech support for virtual sessions based on Program Manager requests.
- Provide Zoom and Teams training for contractor tech support team members.
- Schedule 'After-Action Review' calls with the Thayer Hotel, and compile/send notes to the Director of Program Management.
- Assist in planning and coordinating internal Thayer company-wide meetings.
Events and Catering Manager
Restaurant Associates
New York
01.2007 - 05.2012
- Company Overview: Events include Major League Baseball’s All-Star Reception (5,000 attendees), Harry Potter Premiere Party, Curb Your Enthusiasm Premiere Party, Thanksgiving Day Parade VIP Reception, $500k wedding reception, and L’Oréal Annual Bash.
- Fully coordinated events are held at the Museum and Time Warner Building, including weddings, movie screenings, large parties, and luncheons/dinners for museum, CNN executives, VIP clients, celebrities, and athletes.
- Responsible for handling monthly and yearly reports, and billing.
- Negotiated and worked closely with external vendors in getting equipment, food, and decorations for all events.
- Maintained calendars for all upcoming events and scheduled staff accordingly.
- Provided top quality customer service to all clients, in person and via phone.
- Oversee a staff of four catering attendees plus on call special events staff.
- Increased conference catering revenue by marketing new menus and weekly specials.
- Arrange all AV/IT, facilities, and F&B for events.
- Maintain close contact with clients to determine set-up, numbers attending, types of facilities required, meal arrangements, times and any special needs.
Cafe Manager
Restaurant Associates
New York
01.2005 - 01.2007
- Manage events and catering at two prominent locations: The American Museum of Natural History and The Time Warner Building. Coordinating events, included weddings, movie screenings, large parties and dinners for CNN executives, VIP clients, celebrities, and athletes.
- Oversaw a staff of four catering attendees plus on call special events staff.
- Negotiated and worked closely with external vendors in getting equipment, food, and decorations for all events.
- Responsible for handling monthly/yearly reports and billing.
- Maintained calendars for all upcoming events and scheduled staff accordingly.
- Increased conference catering revenue by marketing new menus and weekly specials.
- Oversaw operations of five café units in the Museum of Natural History.
- Recruit, interview, and hire employees.
- Coach, counsel, and terminate employees for issues regarding performance and attendance.
- Schedule staff to meet sales expected for each day of the week.
- Control Labor and Production based on daily revenue.
Education
Associate degree - Hotel and Restaurant Management
Bergen Community College
Bergen, NJ01.2004
Skills
- End-to-end event execution (on-site & virtual)
- Travel, accommodation, and scheduling coordination
- Vendor sourcing and negotiation
- Venue and AV management
- Catering and F&B coordination
- Calendar and timeline management
- High-level client communication
- Cross-functional collaboration
References
References available upon request.
Timeline
Program Manager
Thayer Leadership
07.2022 - Current
Events and Catering Manager
Restaurant Associates
01.2007 - 05.2012
Cafe Manager
Restaurant Associates
01.2005 - 01.2007
Associate degree - Hotel and Restaurant Management
Bergen Community College
Similar Profiles
Ed DennisEd Dennis
Corporate Safety Director at Thayer Power & Communications/American Cellular Enterprise/Thayer Wireless Solutions, EasternCorporate Safety Director at Thayer Power & Communications/American Cellular Enterprise/Thayer Wireless Solutions, Eastern
Billy TrentBilly Trent
Lineman at Thayer Power and CommunicationsLineman at Thayer Power and Communications
Ella SheehanElla Sheehan
Campus Tour Guide at Thayer AcademyCampus Tour Guide at Thayer Academy
Lauren DickelLauren Dickel
Advanced Medical Support Assistant at Department of Veteran AffairsAdvanced Medical Support Assistant at Department of Veteran Affairs
Isabella BayonIsabella Bayon
Cashier at ShopRiteCashier at ShopRite