Emma Sharp
Red Lion,PA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Assistant IT Administrator
Bath Fitter
Lewisberry, PA
02.2023 - Current
- Provided guidance to end users regarding proper use of IT resources.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support and guidance to users, resolving tickets monthly.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Participated in planning meetings related to the development of new IT projects.
- Assisted in budget planning for IT expenditures, optimizing resource allocation.
- Managed and maintained user accounts, ensuring secure access and data integrity.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Corporate Administrator
Bath Fitter
Lewsiberry, PA
03.2022 - 02.2023
- Monitored office supplies to replenish needed inventory before depletion.
- Resolved customer complaints in a timely fashion while ensuring satisfaction with services provided.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Maintained confidentiality of all sensitive information related to the organization.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Checked office stock to determine supply levels and maintain inventory.
- Pitched in to help with office tasks during busy periods and staff absences.
- Coordinated and organized meetings, conferences, travel arrangements and appointments for executive staff.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Server
Pizza Hut
New Cumberland , PA
05.2018 - 03.2022
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Set up tables in between patrons to reduce wait times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Red Land
Lewisberry, PA06-2020
Skills
- IT documentation
- Mobile device management
- Vendor coordination
- End-user training
- Support tickets
- Multitasking
- Adaptability
- Collaboration strategies
- Willingness to learn
- Decision-making
- Time management
Timeline
Assistant IT Administrator
Bath Fitter
02.2023 - Current
Corporate Administrator
Bath Fitter
03.2022 - 02.2023
Server
Pizza Hut
05.2018 - 03.2022
High School Diploma -
Red Land
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