Emma Shaw
Boonville,NC
Summary
Dynamic leader with a proven track record at Hilton Inn, adept in strategic thinking and team building. Excelled in optimizing operations, achieving significant cost savings, and elevating customer satisfaction. Skilled in training and empowering staff with a strong work ethic, fostering a culture of continuous improvement and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Breakfast
Hilton Inn
06.2024 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
Night Auditor
Bryson Inn
01.2022 - 03.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Shift Manager
McDonald's
08.2020 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
CNA
Surry Community College
Dobson, NCSkills
- Training and coaching
- Strategic thinking
- Customer focus
- Visual management
- Team building and motivation
- Strong work ethic
- Teamwork and communication
- Positive attitude
Certification
- [State] Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
Timeline
Lead Breakfast
Hilton Inn
06.2024 - Current
Night Auditor
Bryson Inn
01.2022 - 03.2023
Shift Manager
McDonald's
08.2020 - 01.2022
CNA
Surry Community College
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