Emma Sheehan
Kingman,AZ
Summary
A highly motivated employee who desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapted to working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Self-Employed, Dog Groomer
Furtopia Dog Grooming
Phoenix, USA
11.2024 - 10.2025
- Groomed 3-6 dogs daily, 4-5 days a week, ensuring each received personalized care.
- Provided one-on-one attention to each dog during grooming sessions to enhance comfort.
- Focused on creating a happier, more relaxed experience for dogs throughout the grooming process.
- Creating a calm and positive environment for the dogs is something I strive for during every groom.
Dog Groomer
It's A Dog's World
Phoenix, USA
06.2024 - 10.2024
Sales Associate
Kahoots Pet and Feed
Phoenix, USA
01.2024 - 08.2024
- Greeted customers, answered questions, and offered advice on pet care, food, and supplies.
- Greeted customers and provided tailored advice on pet care, food, and supplies to enhance their shopping experience.
- Assisted customers in selecting appropriate products and effectively processed transactions while promoting relevant special offers.
- Guided customers in choosing suitable pet supplies and feed products based on their specific needs.
- Responded to phone calls, providing information about products and services., answered questions, and provided information about the store's products and services.
- Maintained inventory levels and organized product displays effectively.
- Maintained optimal inventory levels and organized product displays to enhance accessibility and visual appeal.
- Trained new associates on store policies and customer service standards.
Receptionist
Pet Paradise
Phoenix, USA
03.2024 - 05.2024
- Greeted and assisted clients in a friendly and professional manner.
- Schedule appointments and ensure pets' vaccinations are up to date.
- Answered phone, confirmed appointments, and followed up on clients' pets to enhance customer satisfaction.
- Ensured lobby remained clean and welcoming for clients and their pets.
- Handled customer inquiries, resolving issues with patience and care.
- Processed customer payments and managed transactions accurately.
- Maintained cleanliness and organization of the reception area at all times.
- Processed customer payments and managed transactions, ensuring accuracy and a smooth checkout experience.
- Handled customer inquiries and resolved issues, maintaining a positive and supportive environment for clients.
- Updated client records in the database, ensuring accuracy and confidentiality.
Barista
Starbucks
Phoenix, USA
07.2023 - 01.2024
- Memorized menu items to provide accurate recommendations to customers., Customer Service, Prepared beverages according to standardized recipes and customer preferences., Collaborated with team members to ensure smooth service delivery..
- Cleaned and sanitized service and seating areas to ensure compliance with health protocols and food safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a calm demeanor during high-volume periods and special events.
- Menu Memorization, Customer Service, Beverage Preparation, Team Player.
- Maintained calm demeanor during high-volume periods and special events to enhance customer experience.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Responded to customer inquiries quickly and professionally to deliver excellent service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ 08.2020 - 05.2024
Skills
- Professional Dog Grooming
- Grooming techniques
- Animal handling
- Customer Transaction Management
- Appointment scheduling
- Product knowledge
- Attention to detail
- Time management
- Customer guidance
- Team collaboration
Certification
- Certified dog groomer from It's A Dog's World.
- Pet first aid and CPR certification.
- Handling difficult dogs certification.
Activities
- Horseback riding
- Painting
- Animal caretaker
- College classes
Timeline
Self-Employed, Dog Groomer
Furtopia Dog Grooming
11.2024 - 10.2025
Dog Groomer
It's A Dog's World
06.2024 - 10.2024
Receptionist
Pet Paradise
03.2024 - 05.2024
Sales Associate
Kahoots Pet and Feed
01.2024 - 08.2024
Barista
Starbucks
07.2023 - 01.2024
High School Diploma -
Boulder Creek High School
08.2020 - 05.2024