Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Shelby

Hellertown,PA

Summary

Detail-oriented Business Administration major and Division 1 collegiate golfer with strong analytical skills and passion for enhancing understanding of professional practices in the modern business world. Adept at balancing an academic and athletic schedule, demonstrating time management, discipline, and focus. My leadership experience has helped me to guide teams and projects toward success. My deep understanding of financial literacy has been proven effective for making sound business decisions, coupled with other disciplines learned through my business administration degree to tackle challenges with innovation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Golf Sales Associate

Saucon Valley Country Club
06.2024 - Current
  • Handle transactions efficiently using POS systems, ensuring accuracy in billing and cash management
  • Increased profitability by identifying and optimizing underperforming merchandise and products
  • Increased membership engagement and sales through new promotions, personalized recommendations, and strategic up-selling
  • Provided high quality service to high-profile clients, resulting in increased loyalty and satisfaction of the company
  • Experience in viewing budgets, and overseeing financial operations/decision making
  • Expanded knowledge of golf and golf operations besides being a competitive player
  • Developed and delivered high quality and engaging coaching sessions for juniors to improve performance

Lead Summer Intern

Selective Insurance of America
05.2025 - 08.2025
  • Insurance underwriting summer intern apart of Ignite Program at Selective Insurance of America
  • Promoted Team Lead for company wide Action Learning Project; company launched new agent retail access program in 2025 and we were to survey and analyze productivity and quality of the program
  • Gained valuable insurance industry knowledge through attending seminars, workshops, and conferences
  • Exceeded expectations by taking on additional responsibilities and completing tasks beyond the scope of the initial internship role, demonstrating initiative and dedication to personal growth
  • Prepared project presentations and reports to assist senior staff
  • Effectively managed high-pressure situations such as working on multiple tasks simultaneous to meeting deadlines
  • Maintained a strong work ethic and positive attitude earning recognition from supervisors commitment to team success.

Front End Associate

Kyle Shannon Performance Fitness
01.2022 - 06.2024
  • Created and assisted in documenting policies and procedures manual
  • Reviewed and analyzed financial statements to support decision-making processes
  • Managed and trained staff faculty to ensure high performance and productivity
  • Maintained a clean and safe gym environment

Education

Business Administration - Finance Concentration

Wagner College
Staten Island, NY
05.2026

Skills

  • Leadership qualities
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Fast learner
  • Time management
  • Reliable and responsible
  • Strong communication and interpersonal skills
  • Multitasking
  • POS system operation
  • Sales techniques mastery
  • Microsoft office expertise

Certification

  • Microsoft Office: Excel Certified- Obtained in 2022
  • The Essential Practices of Emotionally Intelligent Leaders - Obtained 2025

Timeline

Lead Summer Intern

Selective Insurance of America
05.2025 - 08.2025

Lead Golf Sales Associate

Saucon Valley Country Club
06.2024 - Current

Front End Associate

Kyle Shannon Performance Fitness
01.2022 - 06.2024

Business Administration - Finance Concentration

Wagner College

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Emma Shelby