Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Emma Shields

Emma Shields

Prineville,OR

Summary

Proven leader and effective team player with extensive experience in diverse roles, from Ranch Hand at GI Ranch to customer service at Dillon’s Grill. Excelled in leadership and team supervision, enhancing workplace efficiency and safety. Demonstrated exceptional problem-solving abilities and guest services, contributing to significant improvements in operational workflows and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Ranch Hand

GI Ranch Management
08.2022 - 08.2024
  • Repaired equipment and animal living spaces.
  • Maintained equipment and ranch structures.
  • Moved livestock by herding animals to different pastures locations to avoid pasture damage.
  • Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
  • Branded and tagged livestock for proper identification and security when lost and stolen.
  • Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
  • Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
  • Aided in maintaining a positive workplace culture by fostering open communication channels among team members at all hierarchical levels.
  • Assisted in development of disaster preparedness plan, minimizing potential risks to livestock and property.

Real Estate Assistant

Holy Cole
10.2021 - 08.2022
  • Maintained efficient office operations by handling errands and administrative functions.
  • Maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Decorated and set up Prineville office location for opening
  • Hauled materials to builders
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Dropped off and Picked up keys from lock boxes.
  • Took pictures of homes for real estate agents.
  • Put for sale signs up

Private Nanny

Tara Niculescu
02.2021 - 09.2021
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.

Stable Hand

Tara Niculescu
02.2021 - 09.2021
  • Maintained clean stables for optimal horse health and safety standards.
  • Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
  • Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Kept stalls clean and added fresh bedding as needed
  • Groomed horses

Tan Republic

Joy Webb
04.2020 - 02.2021
  • Assisted in employee training sessions, sharing industry knowledge and best practices for efficient operations within the salon.
  • Utilized social media platforms for engaging promotions, drawing attention to special offers and events at the salon.
  • Offered expert advice on post-tan care tips, helping clients maintain their desired glow for longer durations between visits.
  • Consistently exceeded monthly sales targets through effective promotion of seasonal specials and loyalty programs.

Gypsy Barn

Lisa Parker
08.2019 - 03.2020
  • Organized racks and shelves to maintain stores visual appeal, engaged with customers, and promoted specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Babysitter

Family
06.2016 - 09.2019
  • Watched my siblings and cousins for my family

Dillon’s Grill

Erin
05.2019 - 08.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.

Irrigator

Family Ranch
05.2011 - 10.2018
  • Moved hand lines on a daily basis, twice a day
  • Maintained healthy plant life with consistent monitoring of moisture levels in the soil.

Education

High School Diploma -

Crook County High School
Prineville, OR
06.2020

Skills

  • Team Player
  • Leadership Qualities
  • Safety practices
  • Guest Services
  • Lifting and carrying 100 pounds
  • Team Supervision
  • Time Management
  • Problem-Solving
  • Workload Management
  • Equipment Operation
  • Physical Strength

Additional Information

Someone who seeks to work, learn and apply the skills I have from the work force. A fast-learner, friendly, and hard-working energetic person bringing the ability to take and follow instructions, in addition to strong ability to lift heavy items and work while standing for extended period of time. I Hope to please and seek to keep improving my skills and achievements.




REFERENCES:

KT Peterson: 480-772-2758

Joy Webb: 541-647-8107

Ken Thomas: 541-241-0867

Mark Williams: 541-948-7255




Timeline

Ranch Hand

GI Ranch Management
08.2022 - 08.2024

Real Estate Assistant

Holy Cole
10.2021 - 08.2022

Private Nanny

Tara Niculescu
02.2021 - 09.2021

Stable Hand

Tara Niculescu
02.2021 - 09.2021

Tan Republic

Joy Webb
04.2020 - 02.2021

Gypsy Barn

Lisa Parker
08.2019 - 03.2020

Dillon’s Grill

Erin
05.2019 - 08.2019

Babysitter

Family
06.2016 - 09.2019

Irrigator

Family Ranch
05.2011 - 10.2018

High School Diploma -

Crook County High School

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Emma Shields