Emma Shina
San Diego,CA
Summary
-Hardworking nineteen year old student studying Business, Marketing and Entrepreneurship at San Diego State University; Dedicated to completing work with efficiency and consistency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, with a willingness to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dirt Cheap Crystals
06.2023 - Current
- Provides personalized customer service by offering in-depth knowledge of crystals, their metaphysical properties, and their relation to customer needs, resulting in increased customer engagement and satisfaction.
- Successfully conducted sales transactions, including cash and credit card payments- while maintaining accurate inventory tracking duties.
- Contributing to visual merchandising efforts by creating eye-catching and calculated displays in appealing manner to attract customer attention and boost sales.
- Managing 15 calls per day while taking online classes, and working full time
- Actively engaged in product knowledge to stay updated on latest product, enabling effective cross-selling strategies to increase store revenue.
- Provide positive first impressions to welcome existing, new, and potential customers; while staying calm and professional in high-stress situations.
Child Care Provider
Sittercity
12.2020 - Current
- Responsible Caregiver with 3+ years, caring for children during weekends, evenings, and school breaks.
- Skilled in creating fun, engaging, and educational activities, while prioritizing child safety and well-being.
- Trusted by parents for overnight stays and basic first aid, ensuring children are bathed, fed, and in bed prior to parents' return while cleaning and organizing home and completing duties.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Food Server
Loving Hut - Vegan Cuisine
01.2023 - 03.2023
- Delivered exceptional customer service by greeting guests with warm welcome, attentively taking food and beverage orders,and ensuring enjoyable dining experience.
- Efficiently managed tables, demonstrating strong multitasking skills by accurately relaying orders to kitchen and promptly serving meals.
- Maintained clean and organized workspace, including table setup and timely clearing of dishes, contributing to pleasant and hygienic dining environment.
- Demonstrated effective teamwork by collaborating with kitchen staff to coordinate food delivery and accommodate special requests, ensuring orders were accurate and served properly.
- Consistently met or exceeded upselling goals, promoting menu items and daily specials to boost restaurant sales and enhance overall dining experience for customers.
Cashier/ FOH Representative
Yogurt Heaven
12.2021 - 01.2023
- Maintain clean store and orderly checkout area whilst completing other general cleaning duties, such as mopping floors, restocking toppings, emptying trash cans, etc
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Sales Representative
Vector Marketing Company
06.2022 - 10.2022
- Gaining professional insight and training in the business field: Confidently presenting and gaining sales.
- Curating and maintaining a personal schedule working with customers and withstanding relationships with clientele.
- Analyzing sales and performance feedback, to drive organization productivity while implementing relevant suggestions to better address needs and provide memorable experiences for customers.
- Developed and implemented sales strategies to increase profits.
Cashier/ FOH Representative
Habit Burger Grill
06.2022 - 10.2022
- Serve customers efficiently and effectively.
- Accept payment from customers, Request and record customer orders, and compute bills using cash registers, and POS.
- Clean and organize eating, service, and kitchen areas/ Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items and relay food orders while serving cold drinks, frozen milk drinks or desserts, and operating frozen custard machines.
- Running, cleaning, and restocking, all condiment and beverage areas with precise measuring and bagging.
- Collect and return dirty dishes to kitchen for washing/ cook or reheat food items and monitor and restock as necessary.
- Active listening, communicating, and engaged learning, along with customer service.
Front Desk Receptionist
Rolling Hills Family Dentistry
01.2020 - 07.2020
- Interim help for Proofreading business documents
- Compliance with office policies as I handled day-to-day needs and projects with good multitasking and research skills
- Maintained efficient office environment and met targets consistently by working hard with strong attention to detail.
- Updated and organized files and records to support efficient patient operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
BBA - Marketing, Entrepreneurship
San Diego State University
San Diego, CA05.2025
High School Diploma -
Scripps Ranch High School
San Diego, CA06.2022
Skills
- Childcare provider
- Restaurant/ Serving Experience
- Customer service
- Cash handling and Register operation
- Food handling and safety
- Leadership, collaboration, and communication
- Product and Service Sales
- Customer Service
- Multitasking Strengths
- Excellent People Skills
- Time Management
Affiliations
The Look magazine PR and marketing team
Princess Polly, Black Sheep Marketing, and Wildflower Phone Case marketing affiliates
Writing and creating
Consistent and passionate poet, using my free time to express myself through art, creation, and alterations.
Timeline
Sales Associate
Dirt Cheap Crystals
06.2023 - Current
Food Server
Loving Hut - Vegan Cuisine
01.2023 - 03.2023
Sales Representative
Vector Marketing Company
06.2022 - 10.2022
Cashier/ FOH Representative
Habit Burger Grill
06.2022 - 10.2022
Cashier/ FOH Representative
Yogurt Heaven
12.2021 - 01.2023
Child Care Provider
Sittercity
12.2020 - Current
Front Desk Receptionist
Rolling Hills Family Dentistry
01.2020 - 07.2020
BBA - Marketing, Entrepreneurship
San Diego State University
High School Diploma -
Scripps Ranch High School
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