Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Emma Shultz

Emma Shultz

Knoxville,TN

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.


Friendly and reliable server offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest, with solid background hectic/busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

4
4
years of professional experience

Work History

Cashier/Customer Service Associate

Ole Smoky Candy Kitchen
05.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Lifted, moved and organized large boxes of food to transport to and from storage.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Emphasized product specifications to meet customer needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected and delivered orders to customers in a timely fashion, resulting in over 90% customer satisfaction.

Server

Flappy's Pancake Cabin
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Retail Sales Associate

Ogle Brother's General Store
04.2021 - 11.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.

Cashier/Customer Service Associate

Jonathan's: The Bear Necessities
05.2018 - 07.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week.

Education

General Studies

Walters State Community College
Sevierville

Bachelor of Science - Psychology

The University of Tennessee - Knoxville
Knoxville, TN
05.2025

High School Diploma -

Gatlinburg-Pittman High School
Gatlinburg
05.2021

Skills

  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Time Management
  • Proactive-self Starter
  • POS Inventory System Operation

Affiliations

  • Sevier Heights - The Walk

Timeline

Cashier/Customer Service Associate

Ole Smoky Candy Kitchen
05.2022 - Current

Server

Flappy's Pancake Cabin
05.2022 - Current

Retail Sales Associate

Ogle Brother's General Store
04.2021 - 11.2021

Cashier/Customer Service Associate

Jonathan's: The Bear Necessities
05.2018 - 07.2020

General Studies

Walters State Community College

Bachelor of Science - Psychology

The University of Tennessee - Knoxville

High School Diploma -

Gatlinburg-Pittman High School

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